Front Office Manager

Role Overview

Front Office Manager at Radisson Hotel Group, located at Radisson Hotel & Apartment, Dammam Industrial City, Saudi Arabia.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, and the organization empowers employees to be their best every day, everywhere, every time.

Role Purpose

The Front Office Manager leads the front office team to deliver exceptional guest experiences and ensure all aspects of the guest journey are executed to the highest level. The role balances hospitality excellence with operational management, turning every check-in, check-out, and moment in-between into an unforgettable experience.

Key Responsibilities

Guest Experience & Service

• Deliver exceptional service and ensure guest satisfaction throughout the guest journey.
• Handle guest complaints with a professional demeanor and resolve issues that arise at the front desk.
• Create positive guest experiences with patience, empathy, and genuine hospitality.

Team Management & Leadership

• Manage the front office team and lead by example.
• Oversee the training and development of front desk staff.
• Motivate and inspire team members to deliver memorable moments.

Operations & Administration

• Manage budgets and inventory for the front office department.
• Execute check-in and check-out procedures to the highest standards.
• Manage reservation systems and guest billing.
• Ensure the smooth running of the front office department.
• Schedule staff effectively and manage workflow in a fast-paced environment.

Cross-Functional Collaboration

• Work proactively with other departments to support the overall guest experience.
• Communicate clearly and effectively with guests, staff, and other departments.

Skills & Competencies

• Exceptional customer service with proven ability to drive guest satisfaction.
• Clear and effective verbal and written communication.
• Leadership abilities with experience managing and motivating front desk staff.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Problem-solving capability to identify and resolve operational issues.
• Time management and staff scheduling expertise.
• Solid knowledge of front desk operations, check-in and check-out procedures, reservation management, and guest billing.
• Adaptability and flexibility to handle unexpected situations and changing priorities.

Additional Information

• Exclusive global benefits including special hotel rates for you and loved ones at Radisson hotels worldwide.
• Access to local perks and rewards tailored to your country.
• Investment in your growth, learning, and career development.
• Inclusive, supportive workplace with Employee Resource Groups and inclusion initiatives.
• Radisson Hotel Group welcomes applicants from all backgrounds, abilities, and experiences and will provide adjustments during the application process upon request.