Front Office Host (Russian Speaker)

Role Overview

Front Office Host (Russian Speaker) at Hilton. This role is based at a Hilton hotel location.

Role Purpose

Deliver exceptional hospitality by managing seamless check-in and check-out processes, providing comprehensive guest support, and creating memorable experiences that reflect Hilton's commitment to spreading the light and warmth of hospitality.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with a warm welcome.
• Complete the check-in process, including verifying details, assigning rooms, and issuing keys.
• Provide welcome materials or bell service assistance.

Guest Departure & Payment Processing

• Process guest departures by verifying charges and handling payments.
• Issue receipts and use the point-of-sale system accurately.

Guest Services & Knowledge

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
• Provide local area information to assist with guest inquiries.
• Respond to guest requests and resolve concerns with care and urgency.
• Effectively manage messages and communications.

Revenue Optimization

• Promote hotel services using up-selling techniques to recommend hotel amenities.
• Maximize room and service revenue opportunities.

Qualifications & Experience

• Russian language speaker required.

Skills & Competencies

• Hospitality and guest service excellence.
• Point-of-sale system proficiency.
• Communication and interpersonal skills.
• Problem-solving and urgency management.
• Knowledge of hotel operations and local area information.

Additional Information

• Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
• Career development and support provided for all team members.