Front Office Host (Receptionist)

Role Overview

Front Office Host (Receptionist) at Hilton Hotels. This role delivers exceptional hospitality at the front desk, creating memorable guest experiences from arrival through departure.

Role Purpose

To ensure seamless check-in and check-out processes while spreading warmth and hospitality, delivering memorable experiences that define every guest's stay.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with warmth and professionalism.
• Complete the check-in process, including verifying guest details.
• Assign rooms and issue keys to guests.
• Provide welcome materials and bell service assistance.

Guest Departure & Payment Processing

• Process guest departures efficiently and courteously.
• Verify charges and handle payment processing.
• Issue receipts using the point-of-sale system accurately.

Guest Service & Problem Resolution

• Respond to guest requests with care and urgency.
• Resolve guest concerns effectively and promptly.
• Manage messages and communications for guests.

Hotel & Local Knowledge

• Demonstrate comprehensive knowledge of hotel offerings and room types.
• Provide information on rates, promotions, and local area attractions.
• Assist guests with inquiries about the hotel and surrounding area.

Revenue Optimization

• Use up-selling techniques to recommend hotel amenities and services.
• Maximize room and service revenue through strategic promotion of offerings.

Skills & Competencies

• Point-of-sale system proficiency.
• Strong verbal communication and interpersonal skills.
• Passion for hospitality and guest service.
• Integrity and commitment to doing the right thing.
• Teamwork and collaboration.
• Sense of ownership and accountability.
• Ability to bring urgency and discipline to every moment.

Additional Information

Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company supports career development and exploration, offering pathways for both new and experienced professionals.