Job description
Role Overview
Front Office Host at Hilton. This role is part of the Hotels team and focuses on delivering exceptional guest experiences during arrival and departure.
Role Purpose
As a Front Office Host, you ensure a seamless check-in and check-out process while spreading the light and warmth of hospitality by delivering memorable experiences that make every guest's stay exceptional.
Key Responsibilities
Guest Check-In & Welcome
- Deliver a warm welcome by greeting guests upon arrival.
- Complete the check-in process, including verifying guest details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
Guest Check-Out & Payment Processing
- Process guest departures by verifying charges and handling payments.
- Issue receipts and use the point-of-sale system accurately.
Guest Communication & Support
- Respond to guest requests with care and urgency.
- Resolve guest concerns effectively.
- Manage messages and communications.
Hotel & Local Knowledge
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
- Provide local area information to assist with guest inquiries.
Revenue Optimization
- Use up-selling techniques to recommend hotel amenities.
- Maximize room and service revenue opportunities.
Additional Information
Hilton is a global leader in hospitality recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune. The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands with a commitment to providing the best stay for every guest. Hilton supports career development for team members at all stages, whether starting a career or exploring something new.