Front Office Agent - Resort Tower

Role Overview

Front Office Agent – Resort Tower at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, opening in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

The Front Office Agent – Resort Tower delivers exceptional guest experiences from arrival through departure, managing check-in and check-out operations, room assignments, inquiries, and special requests while maintaining Forbes Five-Star service standards and coordinating across resort departments to ensure guest satisfaction.

Key Responsibilities

Guest Services & Hospitality

• Welcome guests with genuine hospitality and assist with check-in and check-out procedures.
• Handle room assignments, billing inquiries, and guest requests efficiently and accurately.
• Provide information about resort amenities, services, and local attractions.
• Support VIP arrivals and special requests with personalized attention.

Coordination & Communication

• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Respond to guest concerns and service recovery situations with professionalism and empathy.

Operations & Standards

• Maintain accurate guest records and ensure confidentiality of personal information.
• Ensure the front desk area is clean, organized, and aligned with brand standards.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Follow all operational procedures and safety protocols.

Revenue & Promotion

• Promote resort services and upsell room upgrades or packages when appropriate.

Qualifications & Experience

• Previous experience in front office or guest services preferred, ideally in a luxury setting.
• Prior experience and training with Forbes Travel Guide standards.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and guest-focused attitude.

Additional Information

• Flexible schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and occasional handling of guest luggage or amenities.
• Salary paid in Dirhams (AED).
• Excellent leave policy, healthcare package, incentive programs, and other employee benefits.