Front Desk Supervisor

Role Overview

Front Desk Supervisor at Hilton. You will supervise daily front office operations and deliver memorable guest experiences that define exceptional hospitality.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains an award-winning workplace culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

As a Front Office Supervisor, you will lead front office team members in performing all front office procedures while spreading the light and warmth of hospitality. You will ensure smooth check-ins, check-outs, and guest service delivery that make every stay memorable.

Key Responsibilities

Team Leadership & Operations

• Lead team members in performing all front office procedures
• Create team schedules and assign tasks
• Lead pre-shift meetings and provide training, guidance, and in-the-moment feedback
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Guest Service & Issue Resolution

• Respond to guest inquiries and concerns directly
• Support team members in handling complex or escalated issues
• Ensure smooth check-ins, check-outs, and guest service delivery

Special Projects

• Lead department initiatives or ad-hoc assignments

Qualifications & Experience

The source does not specify formal education, years of experience, or certifications for this role.

Skills & Competencies

• Hospitality passion and commitment to delivering memorable experiences
• Integrity and accountability
• Leadership and ability to inspire others
• Teamwork and collaboration
• Focus on urgency and discipline
• Guest service excellence

Additional Information

Hilton supports career development for team members at all stages, whether starting a career or exploring something new.