Front Desk Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort Spa

Role Overview

Front Desk Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort Spa, operated by IHG Hotels and Resorts. The resort is located on Hayat Island, less than an hour from Dubai, in Ras Al Khaimah, United Arab Emirates.

Company Overview

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort offering a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. The resort features a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities. IHG Hotels and Resorts is the world's largest family of luxury hotels, shaped by decades of international know-how and local insight.

Role Purpose

Create first impressions that set the tone for memorable guest experiences by delivering seamless transactions, offering exceptional local insights, and anticipating guest requests to make visitors feel at home.

Key Responsibilities

Guest Welcome and Recognition

• Kick off memorable guest experiences with warm welcomes.
• Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
• Serve as guests' trusted contact for all concerns and requests.

Front Desk Operations

• Take, manage, and receive payments for guest bookings.
• Make the check-in and check-out process swift and seamless.
• Help with bill issues and provide restaurant recommendations.

Guest Anticipation and Service

• Stay one step ahead of guest needs to anticipate requests.
• Offer tailored recommendations based on guest preferences.
• Turn issues into opportunities so every guest leaves with great memories.

Qualifications & Experience

• Fluency in the local language required.
• Additional language skills preferred but not essential.

Skills & Competencies

• Exceptional communication skills to address guest concerns and compliments.
• Strong problem-solving abilities.
• Proficiency in reading, writing, and basic mathematics.
• Competent computer and technology skills.

Additional Information

• Full uniform provided.
• Competitive salary.
• Impressive room discounts.
• Comprehensive training provided.
• IHG Hotels & Resorts is committed to equal employment opportunities and creating inclusive teams that celebrate difference.
• myWellbeing framework supports employee wellbeing in health, lifestyle, and workplace.