Freelance Luxury Brand Evaluators

Role Overview

Freelance Luxury Brand Evaluators with CXG, a global customer experience agency serving premium and luxury brands.

Company Overview

CXG is a global customer experience agency with a network of 170+ customer experience experts across 70 countries. The agency helps premium and luxury brands reach profitable growth by turning transactional moments into relationships and emotional experiences, and supports brands in evaluating their delivery and developing programs that strengthen experience and business culture.

Role Purpose

Conduct discreet evaluations of luxury brand retail experiences across cosmetics, fashion, jewelry, watches, and automotive sectors, providing detailed feedback to help brands deliver service excellence.

Key Responsibilities

Evaluation & Feedback

• Conduct discreet evaluations of assigned luxury stores and brand experiences.
• Share detailed opinions and observations about customer experience in luxury retail environments.
• Provide feedback on luxury brand performance across assigned markets.

Qualifications & Experience

• Emirati national status required.
• Premium or luxury brand shopper or fan.
• Passion for luxury retail and customer experience.

Skills & Competencies

• Keen attention to detail.
• Punctuality and organizational ability.