Freelance Luxury Brand Evaluators

Role Overview

Freelance Luxury Brand Evaluators with CXG, a global customer experience agency servicing premium and luxury brands across 70 countries.

Company Overview

CXG is a global customer experience agency with a network of 170+ customer experience experts across 70 countries. The agency helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences, and works with brands to evaluate the experiences they deliver and develop programs that support strong experience and business culture.

Role Purpose

Conduct discreet evaluations of luxury brand retail environments and customer experiences, providing detailed feedback to help premium and luxury brands strengthen their service excellence and customer relationships.

Key Responsibilities

Evaluation & Feedback

• Conduct discreet evaluations of assigned luxury brand stores.
• Share detailed opinions and observations about customer experiences in luxury retail environments.
• Provide feedback on assigned luxury brands across markets including cosmetics, fashion, jewelry, watches, and cars.

Qualifications & Experience

• Demonstrated passion for luxury retail and customer experience.
• Experience as a premium or luxury brand shopper or enthusiast.

Skills & Competencies

• Strong attention to detail.
• Ability to observe and evaluate experiences with precision.
• Punctuality and organizational skills.

Additional Information

• Freelance contract basis.