Job description
Role Overview
Freelance Luxury Brand Evaluator with Albatross CX, operating in Doha.
Company Overview
Albatross CX is a global customer experience agency founded in 2006, servicing premium and luxury brands. The company helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. Albatross CX specializes in capturing and analysing experience feedback across all customer touchpoints as well as retail teams, with defined action plans and continuous follow-up. Through its unique metric—the Albatross Customer Experience (ACE) index—it allows brands to better understand what drives advocacy and their performance versus peers. Operating in 70 countries through 14 global offices, Albatross CX delivers a 360-degree customer experience framework to over 200 of the most prestigious brands. Albatross CX is a member of the Customer Experience Group, an alliance of five leading agencies offering a framework that enables premium and luxury brands to elevate customer experience.
Role Purpose
Complete paid missions as a shopping evaluator by visiting luxury stores in Doha, observing the customer experience, and providing feedback through online surveys to help premium and luxury brands understand and improve their retail operations.
Key Responsibilities
Store Evaluation
- Visit assigned luxury stores in Doha.
- Observe and assess the in-store customer experience.
Feedback & Reporting
- Complete short online surveys following each store visit.
- Share opinions on retail brands and their service delivery.
Qualifications & Experience
- Resident living in Doha.
Additional Information
- Contract type: Freelance, paid per mission.
- Registration process: Register via http://register.albatrossonline.com/signup, apply for shopping missions, visit the store, complete an online survey, and earn rewards.
- Open to men and women.