Job description
Role Overview
Freelance Luxury Brand Evaluator with CXG (operating as Albatross CX), based in Riyadh.
Company Overview
Albatross CX is a global customer experience agency founded in 2006, servicing premium and luxury brands. The agency helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. It specializes in capturing and analysing experience feedback across all customer touchpoints and retail teams, with defined action plans and continuous follow-up. The company uses its proprietary Albatross Customer Experience (ACE) index to help brands understand what drives advocacy and their performance versus peers. Albatross CX operates in 70 countries through 14 global offices and delivers a 360-degree customer experience framework to over 200 of the most prestigious brands. It is a member of the Customer Experience Group, an alliance of five leading agencies offering a framework that enables premium and luxury brands to elevate customer experience.
Role Purpose
Complete paid shopping evaluation missions at luxury stores in Riyadh to provide feedback on brand customer experience and retail operations.
Key Responsibilities
Store Visits
- Visit designated luxury stores to conduct in-person evaluations.
Feedback & Reporting
- Fill out short online surveys documenting your shopping experience and observations.
Additional Information
- Must be a resident living in Riyadh.
- Missions completed in five steps: register via http://register.albatrossonline.com/signup, apply for shopping missions, visit the store, fill out a short online survey, and earn rewards.
- Position is open to men and women.
- Compensation provided per mission completed.