Job description
Role Overview
Freelance Luxury Brand Evaluator for CXG, a global customer experience agency. This is a remote, independent contractor position available to Saudi nationals.
Company Overview
CXG is a global customer experience agency servicing premium and luxury brands. The company operates a network of 170+ customer experience experts across 70 countries. CXG helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences, and works with them to develop programs that support a strong experience and business culture.
Role Purpose
Conduct discreet evaluations of luxury brand retail experiences and provide detailed feedback to help brands understand and improve the customer experience they deliver.
Key Responsibilities
Evaluations
- Conduct discreet, in-store evaluations of luxury brands in assigned locations.
- Evaluate experiences across markets such as cosmetics, fashion, jewelry, watches, and cars.
- Document and report observations and feedback on the retail experience.
Qualifications & Experience
- Saudi national.
- Passion for luxury retail and customer experience.
Skills & Competencies
- Keen attention to detail.
- Strong organizational skills.
- Punctuality and reliability.