Job description
Role Overview
Freelance Luxury Brand Evaluator position based in Bahrain with CXG, a global customer experience agency.
Company Overview
CXG is a global customer experience agency servicing premium and luxury brands. The company helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. With a network of 170+ customer experience experts across 70 countries, CXG helps brands evaluate the experiences they deliver and develop programs that support strong experience and business culture.
Role Purpose
Conduct discreet evaluations of luxury brand retail experiences across markets such as cosmetics, fashion, jewelry, watches, and cars. Provide detailed feedback on customer experience to help luxury brands strengthen service excellence and emotional connection.
Key Responsibilities
Evaluation & Fieldwork
- Conduct discreet evaluations of assigned luxury stores and brand locations.
- Evaluate customer experience in premium and luxury retail environments.
- Share detailed opinions and observations about assigned luxury brand experiences.
Reporting & Feedback
- Deliver comprehensive feedback on luxury retail experiences evaluated.
Qualifications & Experience
- Arabic language fluency required.
- Passion for luxury retail and customer experience.
- Expat background preferred.
Skills & Competencies
- Keen attention to detail.
- Strong organizational skills.
- Punctuality and reliability.
- Luxury brand knowledge and familiarity.
Additional Information
- Contract type: Freelance.