Job description
Role Overview
Freelance Luxury Brand Evaluator & Assessor with CXG, a global customer experience agency. This is a remote or flexible engagement for Saudi nationals.
Company Overview
CXG is a global customer experience agency servicing premium and luxury brands. The company helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. With a network of 170+ customer experience experts across 70 countries, CXG evaluates the experiences brands deliver and works with them to develop programs that support strong experience and business culture.
Role Purpose
Conduct discreet evaluations of luxury brand retail environments and customer experiences, providing detailed feedback to help brands enhance service excellence and customer relationships.
Key Responsibilities
Evaluations & Assessments
- Conduct discreet evaluations of assigned luxury stores across markets including cosmetics, fashion, jewelry, watches, and cars.
- Share detailed opinions and feedback about experiences in luxury retail environments.
- Advocate for service excellence through honest assessment.
Qualifications & Experience
- Saudi national (required).
- Premium or luxury brand shopper or enthusiast.
Skills & Competencies
- Keen attention to detail.
- Passion for luxury retail and customer experience.
- Punctuality and organizational skills.