Fraud Investigator

Role Overview

Fraud Investigator at Tamara, the leading fintech platform in Saudi Arabia and the wider GCC region, based in Riyadh, Saudi Arabia.

Company Overview

Tamara is Saudi Arabia's first fintech unicorn, serving millions of users in KSA, UAE, and Kuwait. The company partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra, and Farfetch, as well as small and medium businesses. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, and others, and operates with regional and global support offices. The company's mission is to help people make their dreams come true by building the most customer-centric financial super-app on earth.

Role Purpose

As a Fraud Investigator for the Trust and Safety team, you will monitor and investigate suspicious transactions and activities to protect Tamara and its customers from financial losses and reputational damage. You will identify potentially harmful activities through in-depth investigations, implement effective anti-fraud solutions, and elevate overall security posture.

Key Responsibilities

Transaction Monitoring & Analysis

• Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities
• Utilize data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions

Investigation & Reporting

• Investigate suspicious activities and prepare detailed reports of findings
• Call customers and merchants frequently to verify details

Collaboration & Security Enhancement

• Collaborate with other teams to implement fraud prevention measures and improve overall security
• Provide support and guidance to other team members as needed

Professional Development

• Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies

Operational Flexibility

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Qualifications & Experience

• Bachelor's degree in a related field or equivalent experience
• 2+ years of experience in fraud prevention or investigation
• Fluency in English and Arabic

Skills & Competencies

• Strong analytical skills and attention to detail
• Data analysis and statistical modeling expertise
• Knowledge of Excel, SQL, and Python (preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team