Foodhall GRO / People Operations Manager

Role Overview

Foodhall GRO / People Operations Manager at TGP International, based at Seven Al Hamra Food Hall. This role manages all HR and people-related operations, ensuring an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with operational and cultural objectives.

Role Purpose

Act as a trusted advisor to leadership while driving efficient HR processes, managing end-to-end people operations, and fostering a positive employee experience across the food hall.

Key Responsibilities

Talent & Recruitment

• Lead end-to-end recruitment, onboarding, and offboarding processes.
• Develop and maintain workforce planning and headcount management.
• Partner with managers on hiring, performance management, and employee relations.

HR Operations

• Manage employment contracts, payroll coordination, employee records, and HR systems.
• Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations.
• Oversee probation, promotions, salary reviews, and disciplinary processes.

Culture & Engagement

• Support company culture and employee engagement initiatives.
• Implement recognition, training, and development programs to enhance skills and retention.
• Deliver wellbeing programs and act as a trusted advisor to employees and leadership.

Policies & Governance

• Develop and maintain HR policies, procedures, and handbooks.
• Handle grievances, investigations, and performance improvement plans with discretion.
• Ensure confidentiality and ethical standards across all HR practices.

Reporting & Strategy

• Provide HR reports on headcount, turnover, payroll, and performance metrics.
• Support leadership with people insights, workforce planning, and strategic HR initiatives.
• Drive continuous improvement of HR processes, systems, and operational efficiency.

Qualifications & Experience

• Minimum 8 years' experience in HR or People Operations.
• Ideally experience in multi-location or fast-growing food and beverage businesses.
• Strong knowledge of labour law and HR compliance; KSA experience preferred.
• Experience with HR systems, payroll coordination, and employee lifecycle management.

Skills & Competencies

• Excellent communication, stakeholder management, and interpersonal skills.
• Highly organized, detail-oriented, and discreet.
• Empathetic, fair, and professional with strong integrity.
• Confident decision-maker, able to handle complex HR challenges.
• Comfortable working in a fast-paced, evolving environment.
• Passionate about people, culture, and operational excellence.