Food & Beverage Waiter/Waitress

Role Overview

Food & Beverage Waiter/Waitress at Hilton. This role delivers food and beverage service in a hospitality environment, creating memorable guest experiences during their stay.

Role Purpose

To provide exceptional food and beverage service by delivering orders promptly, mastering menu offerings, maintaining service standards, and ensuring every guest interaction reflects Hilton's commitment to hospitality, integrity, teamwork, and operational excellence.

Key Responsibilities

Guest Service

• Deliver upbeat and friendly interactions with all guests at every touchpoint.
• Identify and proactively create opportunities to enhance the dining experience.
• Answer guest questions with confidence about menu items, promotions, and specials.

Food & Beverage Operations

• Take food and beverage orders from guests.
• Enter orders into the point-of-sale system accurately.
• Deliver completed food and beverage orders promptly to guests.
• Maintain the food service station in a fully stocked, clean, and organized condition at all times.

Compliance & Safety

• Maintain compliance with health, safety, and sanitation regulations.
• Maintain compliance with alcohol awareness regulations.
• Ensure adherence to standards that protect guest and team member well-being.

Skills & Competencies

• Menu knowledge and product expertise.
• Point-of-sale system proficiency.
• Attention to detail in order accuracy and service delivery.
• Upbeat and friendly communication.
• Teamwork and collaborative mindset.
• Sense of ownership and accountability.

Additional Information

Success in this role requires a passion for hospitality, integrity, leadership qualities, and the ability to bring urgency and discipline to every moment of service.