Food & Beverage Waiter/Waitress

Role Overview

Food & Beverage Waiter/Waitress at Hilton. The role delivers food and beverage service in a hotel hospitality environment, creating memorable guest experiences through attentive, efficient service.

Company Overview

Hilton operates a Hotels team built on core values: spreading the light and warmth of hospitality, acting with integrity, inspiring through leadership, driving outcomes through teamwork, maintaining ownership and accountability, and bringing urgency and discipline to every moment.

Role Purpose

Provide exceptional food and beverage service that delights guests, ensures operational efficiency, and upholds Hilton's hospitality standards through attentive, knowledgeable, and compliant service delivery.

Key Responsibilities

Guest Experience

• Bring an upbeat and friendly attitude to all guest interactions.
• Proactively look for ways to make each guest's meal experience special.
• Answer guest questions with confidence and help them navigate their dining choices.

Menu & Service Knowledge

• Learn the details of all menu items, promotions, and specials.
• Take food and beverage orders accurately and enter them into the point-of-sale system.
• Deliver completed orders promptly with attention to detail.

Operations & Station Management

• Manage the food service station to ensure it is always fully stocked, clean, and organized.
• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.
• Ensure the highest standards of guest and team member well-being.

Additional Information

• The role requires a passion for spreading the light and warmth of hospitality.
• Success depends on acting with integrity, inspiring others through leadership, believing in teamwork, maintaining a sense of ownership and accountability, and bringing urgency and discipline to every moment.