Food & Beverage Supervisor

Role Overview

Food & Beverage Supervisor at Marriott, Autograph Collection. The role ensures staff works as a cohesive team to deliver optimum service and meet guest needs in a four or five-star hotel environment.

Company Overview

Autograph Collection is a growing portfolio of four and five-star independent hotels within Marriott International, each offering unique and memorable experiences. The brand attracts The Individualist—travelers who use hospitality as an opportunity to add to their personal narrative and seek distinctive, hand-selected properties for both personal and corporate travel.

Role Purpose

Oversee Food & Beverage operations to ensure exceptional guest experiences, maintain service standards, and lead team performance through coaching, training, and operational excellence.

Key Responsibilities

Team Leadership & Development

• Ensure staff works together as a team to deliver optimum service.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Grooming & Appearance Standards

• Inspect grooming and attire of staff.
• Rectify any deficiencies in staff appearance.
• Ensure uniform and personal appearance are clean and professional.

Opening & Closing Operations

• Complete opening and closing duties.
• Set up necessary supplies and tools.
• Clean all equipment and areas.
• Lock doors.

Storage & Inventory Management

• Inspect storage areas for organization.
• Verify use of FIFO (First In, First Out).
• Inspect storage areas for cleanliness.
• Complete scheduled inventories and stock.
• Requisition necessary supplies.

Dining Room Monitoring & Guest Service

• Monitor dining rooms for seating availability.
• Monitor service standards in dining rooms.
• Monitor safety and well-being of guests.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Maintenance & Safety

• Complete work orders for maintenance repairs.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Quality & Continuous Improvement

• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Communication & Professionalism

• Speak with others using clear and professional language.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Additional Information

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.