Food and Drinks Supervisor - Banquet

Role Overview

Food and Drinks Supervisor - Banquet at Hilton. This role oversees the seamless execution of daily banquet operations and delivers memorable experiences that define exceptional hospitality.

Role Purpose

Oversee and be personally involved in all operational aspects of banquet events. Liaise with event organizers to ensure all service steps are executed to the highest standards, while creating memorable guest experiences that reflect Hilton's commitment to hospitality.

Key Responsibilities

Operations & Event Execution

• Plan, guide and supervise the set-ups, execution and clearance of all events taking place in the hotel as well as outside caterings with the support of the Assistant Manager.
• Ensure all venues are fully set, including lighting, music, decoration and other details at least thirty minutes prior to the scheduled start time.
• Work closely with the respective Culinary team members on coordinating service flow, timings and set-ups of all events, including coffee breaks, buffet, set menus, cocktail receptions and any others as required.
• Ensure accuracy of all printed material, menus and buffet tags for every event: current, spelled correctly, clean and presentable.
• Maintain a clear overview of all IG point of sales related set-up and carry out regular checks on accuracy of all items.
• Ensure that all audio-visual equipment will function perfectly, and organizers will be asked about optimal sound and visual effects; an IP deck or cell phone number will be given to the meeting organizer with which the audio-visual technician can be summoned throughout the meeting.

Department Management & Support

• Support the Assistant Manager in all operational and administrative aspects of Banqueting Operations to assure a smooth day-to-day operation and take charge of the department in his absence.
• Maintain a great synergy between Banqueting operations and all other F&B outlets.
• Constantly update the file with detailed overview of all banquet venues and work closely with the Assistant Manager and the Director of Banquets together to determine possible layouts, set-ups and floor plans.
• Assist the Director of Banquets and the Assistant Manager to observe all aspects of the business forecast and to plan the equipment and supplies accordingly and maintain access to resources of casual labour and assure high quality casual labour is available at all times.
• Support the Assistant Manager to supervise the overall maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.

Quality & Continuous Improvement

• Constantly identify areas for improvement in service and food and beverage quality by reviewing feedback from the Events and Catering team, general guest comments, guest incident reports, and the WA Meeting Planner survey and share observations and recommendations with the Director of Banquets.
• Support the Director of Banquets to observe the competition, current market and international trends, prices with the market and other new ideas.

Colleague Relations & Development

• If requested assist the Director of Banquets to prepare a weekly roster to schedule all colleagues effectively depending on the events on the books and if necessary, reallocate colleagues to other areas in liaison with other managers.
• Support the Assistant Manager to train, evaluate and schedule all colleagues and casuals, in accordance to the applicable standards, set-ups and policies as per the overall business requirements.
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
• Be committed to being a team player; proactively cooperating and supporting colleagues and superiors in operational tasks.
• Ensure that Waldorf Astoria's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.

Guest Relations

• Ensure that a colleague will be present to greet all arriving attendees to the event, and to wish them a farewell upon the conclusion.
• Ensure to welcome the organizer by name and if the Director of Banquets or Assistant Manager is not present personally follow through any requirements of changes prior and during the event and execute them accordingly.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests.

Compliance & General Duties

• Understand and comply with all corporate and hotel policies and standard operating procedures.
• Ensure all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Fully support all learning and development activities.
• Take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Refrain from use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material.
• Support and adhere to all policies and procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the Hilton Social Media Policy and be fully responsible for the content published on any social media platform, including personal sites.
• Maintain zero tolerance on all forms of harassment or discrimination based on gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Carry out any additional duties requested by management related to hotel operational activities.

Skills & Competencies

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.
• Proactive, efficient and effective communication.

Additional Information

• Full details are available on the employer's original posting.