Food and Beverage Captain

Role Overview

Food and Beverage Captain at Hilton. The role oversees the seamless execution of daily food and beverage operations and all-day dining and bar operations, delivering memorable guest experiences through exceptional hospitality.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains a company-wide commitment to providing the best stay for every guest. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

Delight guests and spread the light and warmth of hospitality by overseeing the seamless execution of daily food and beverage operations, managing team performance, and delivering exceptional event experiences that create lasting memories for every guest.

Key Responsibilities

Guest Experience

• Bring an upbeat and friendly attitude to all guest interactions
• Proactively look for ways to make guest experiences special

Event Planning & Execution

• Plan, organize, and execute various events within food and beverage outlets, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
• Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards
• Ensure function rooms are properly broken down and all equipment is stored correctly for the next event

Team Collaboration & Communication

• Communicate event specifications, procedures, and updates to relevant teams in food and beverage
• Collaborate with teams across food and beverage for successful event execution

Team Management

• Oversee the food and beverage team, including scheduling, supervision, coaching, and recognition
• Manage team performance to drive successful outcomes

Compliance & Standards

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations
• Uphold the highest standards of guest and team member wellbeing

Skills & Competencies

• Passion for spreading hospitality
• Integrity and commitment to doing the right thing
• Leadership ability to inspire others
• Teamwork orientation
• Sense of ownership and accountability
• Focus on urgency and discipline in execution