Food and Beverage Assistant Manager

Role Overview

Food and Beverage Assistant Manager at IHG Hotels and Resorts.

Role Purpose

Oversee daily food and beverage operations, manage team performance and compliance, maintain guest satisfaction, control inventory and costs, and support revenue growth through marketing and sales initiatives.

Key Responsibilities

People Management

• Manage everyday activity, plan and assign work ensuring right staffing numbers at all times
• Develop your team and improve their performance through coaching and feedback
• Create performance and development goals for colleagues
• Train colleagues to deliver with compliance and to expected standards
• Recommend or initiate HR-related actions where needed

Guest Experience

• Ensure all food and beverage equipment is in operational condition and regularly cleaned
• Ensure all food and beverage facilities including banquet and convention spaces are clean and properly stocked to anticipated business volume
• Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals
• Help guests with their requests and complaints while maintaining high guest satisfaction levels

Marketing & Business Development

• Manage hotel food and beverage marketing programmes
• Participate in and maintain system-wide food and beverage marketing programmes and promotions
• Monitor competitor activity and industry innovation
• Review and approve menu design and concepts with Executive Chef
• Work with the catering office to identify additional sales opportunities and enhance revenue
• Drive promotions that deliver great dining experiences for guests at good value

Inventory & Operations

• Ensure food and drinks are secure and stored safely
• Keep stock replenished to minimize waste
• Handle food and beverage inventory procedures
• Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Perform other ad-hoc duties as needed to support operational needs

Financial Management

• Help prepare the hotel's annual budget and setting of departmental goals
• Monitor budget and control expenses with focus on food, beverage, and labour costs
• Ensure credit and financial transactions are handled in a secure manner