Field Service Engineer

Role Overview

Field Service Engineer at Hitachi Energy Ltd, based in Dammam, Eastern Region, Saudi Arabia. This is a full-time, on-site role responsible for executing installation, testing, and commissioning activities on high voltage products at customer sites and Hitachi Energy projects.

Role Purpose

Execute installation, testing, and commissioning activities for high voltage products at customer sites and Hitachi Energy projects, including HV GIS, GCB, LTB, DTB and other equipment, as well as third-party HV products when authorized by management.

Key Responsibilities

Installation & Commissioning

• Participate actively in site activities and customer visits for installation, testing, and commissioning of Hitachi HV GIS, GCB, LTB, DTB and other assigned equipment.
• Complete GIS installation and GIS compartment assembly work, including minor fabrications if required.
• Learn and perform operation of test equipment used for HV product testing and maintenance work at customer premises, site, or Hitachi Energy workplace.
• Learn how to use tools and equipment for HV products service jobs.

Troubleshooting & Maintenance

• Troubleshoot and rectify HV product defects that are workable at customer site.
• Advise on action plans if repair work needs to be carried out in Hitachi Energy factory or workshop.
• Support work activities of PGHV Service at site or customer workplace.

Coordination & Resource Management

• Coordinate and interface with tools management department and take care of HV tools.
• Arrange and properly use Hitachi Energy HV test equipment and tools for HV product installation, testing, commissioning, protection and control activities.
• Lead contractors or sub-contractors during job execution.
• Coordinate with customers and back-office support for any resource requirements needed to complete the job.
• Work with Project Management team on various projects with full compliance of PM requirements.
• Maintain discipline as advised by the PM or customer site regulations.

Reporting & Documentation

• Prepare and provide site reports, activity plans, and resource requirements to the PM, line manager, or supervisor.
• Obtain customer signatures on PAC or time sheets after completion of assigned tasks for invoicing purposes.
• Prepare and submit weekly and monthly time sheets and expense reports according to company guidelines in a timely manner.
• Prepare travel authorization prior to travel for site deployment.

Compliance & Safety

• Follow company rules and regulations and display good behavior at office and at site.
• Report any safety or integrity incident to line manager, supervisor, or project manager.
• Implement company values in day-to-day activities and tasks.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Live Hitachi Energy's core values of safety and integrity by taking responsibility for your own actions while caring for colleagues and the business.

Qualifications & Experience

• Bachelor's degree or diploma in Electrical Engineering.
• 3–5 years of previous experience in high voltage products, electrical equipment, switchgears, HV switchgear protection and control, monitoring and measuring devices, or in utilities and industries companies.

Skills & Competencies

• Proficiency in both spoken and written English.
• Proficiency in both spoken and written Arabic.

Additional Information

Qualified individuals with a disability may request reasonable accommodation during the job application process by completing a general inquiry form on the company website, including contact information and specific details about the required accommodation.

Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information in accordance with applicable laws. For certain roles involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required, which may include enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures. Candidates will be notified and asked to provide consent prior to initiation of any such checks.

As part of the recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools support recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.