F&B Waiter / Waitress

Role Overview

F&B Waiter / Waitress at IHG Hotels and Resorts, Kimpton Doha, Qatar. Join a luxury and lifestyle collection hotel with 283 guest rooms and multiple unique dining options located in central Doha.

Company Overview

IHG Hotels and Resorts operates luxury and lifestyle brands with strategic expansion across Qatar. The Kimpton Doha property is part of this Distinguished design hotel collection, emphasizing superlative style and warm, genuine service.

Role Purpose

Deliver exceptional fine-dining service in a luxury hotel environment by ensuring flawless table service, anticipating guest needs, maintaining high operational standards, and contributing to revenue through knowledgeable recommendations and professional upselling.

Key Responsibilities

Guest Experience

• Ensure all service equipment, glassware, and table settings are clean, polished, and ready for use.
• Keep dining areas organized, fully stocked, and prepared for expected guest volume.
• Report maintenance needs promptly.
• Deliver exceptional fine-dining service by anticipating guest needs and managing requests professionally.
• Resolve guest concerns to maintain high guest satisfaction.
• Offer informed recommendations on dishes and wine pairings to enhance the overall dining experience.

People & Team Operations

• Support daily service operations by helping to coordinate tasks and ensure smooth teamwork on the floor.
• Provide guidance to colleagues by sharing knowledge and offering feedback.
• Support colleague development during service.
• Maintain high standards by following training protocols.
• Help new team members understand service expectations and compliance requirements.

Responsible Business

• Support restaurant promotions, seasonal menus, and special events by communicating offerings confidently to guests.
• Stay aware of industry trends, menu updates, and wine selections to provide accurate and knowledgeable service.
• Ensure all food and beverage items are handled, stored, and rotated correctly to maintain quality and minimize waste.
• Assist with stock checks and inventory procedures when required.
• Perform additional duties as needed to support the team and ensure smooth operations.

Financial Performance

• Contribute to meeting revenue goals by upselling dishes, premium beverages, and wine pairings in a genuine and guest-focused manner.
• Promote value-driven experiences through understanding of menu highlights and special offers.
• Handle payments and transactions accurately and securely.

Qualifications & Experience

• Extensive experience as a waiter in a fine-dining restaurant.
• Strong knowledge of wine service and pairing.
• Formal training or certification in hospitality or wine (e.g., WSET) is an advantage.

Additional Information

• Competitive salary that rewards hard work.
• Full uniform provided.
• Impressive room discounts.
• Comprehensive training.
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing.
• Equal employment opportunities provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.