F&B Team Member

Role Overview

F&B Team Member at InterContinental Doha The City, a luxury hotel located in the West Bay area of Doha, Qatar.

Company Overview

InterContinental Hotels and Resorts is the world's largest family of luxury hotels. InterContinental Doha The City is one of the tallest luxury hotels in Qatar, located in the exclusive West Bay area close to the Doha Exhibition and Convention Centre, government offices, and corporate headquarters. The hotel features spacious rooms and suites with panoramic city and sea views, award-winning restaurants, state-of-the-art meeting venues, a health and fitness club, and a rooftop pool.

Role Purpose

Provide professional service to guests, ensuring their restaurant visit becomes a memorable dining experience while maintaining the highest standards of food and beverage service and upholding the InterContinental brand values.

Key Responsibilities

Service Delivery

• Perform all necessary tasks to service food and beverage according to the hotel's standard performance manual.
• Greet and seat customers and serve them in a professional, discreet, and personalized way.
• Responsible for all service preparations before, during, and after service, including mise-en-place and mise-en-scène.

Menu Knowledge & Guest Support

• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
• Actively use upselling techniques to exceed guest expectations and increase revenue.

Quality & Standards

• Consistently monitor quality of food and beverage being served.
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Ensure minimum wastage, breakage, and spoilage.

Guest Relations

• Practice good customer relations and attend to customer complaints and queries satisfactorily.

Culture & Values

• Promote the desired work culture by living the 5 Winning Ways value: Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference, Work Better Together.
• Embody True Hospitality through True Attitude, True Confidence, True Listening, and True Responsiveness.

Skills & Competencies

• Professional service delivery and guest interaction.
• Product knowledge and menu expertise.
• Customer complaint resolution.
• Attention to detail and quality monitoring.
• Upselling and revenue generation techniques.
• Hygiene and cleanliness awareness.
• Active listening and responsiveness to guest needs.