F&B Service Expert - Rooms Service

Role Overview

F&B Service Expert - Rooms Service at Marriott International. Location is not specified in the source material.

Company Overview

Marriott International is a global hospitality company dedicated to being an equal opportunity employer. JW Marriott is part of Marriott International's luxury portfolio, consisting of more than 100 properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are confident, innovative, genuine, and intuitive. The company prioritizes associate well-being, training, development, and recognition within a luxury environment focused on holistic well-being.

Role Purpose

Deliver memorable and unique guest experiences centered on food and beverage service in rooms. The Guest Service Expert takes initiative across all aspects of room service operations — from table setting and kitchen communication to guest interaction and workspace maintenance — ensuring every transaction feels like part of the overall guest experience.

Key Responsibilities

Service Delivery

• Deliver a wide range of services to ensure guests enjoy their meal experience.
• Interact with and serve guests throughout their room service experience.
• Set tables according to service standards.

Kitchen & Operations

• Communicate with the kitchen to coordinate order fulfillment.
• Manage the menu by reading and visually verifying information.
• Clean work areas and supplies.

Standards & Compliance

• Create a safe workplace for all team members.
• Follow company policies and procedures consistently.
• Uphold quality standards in all service interactions.
• Maintain professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• Less than 1 year related work experience preferred.
• No supervisory experience required.
• No license or certification required.

Skills & Competencies

• Ability to remain on feet and move around for extended periods, including standing, sitting, and walking.
• Capability to navigate sloping, uneven, or slippery surfaces safely.
• Hands-on approach to work, including ability to move, lift, carry, push, pull, and place objects weighing 25 pounds or less without assistance and 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Strong communication and interpersonal skills.
• Initiative and proactive service mindset.

Additional Information

Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.