Job description
Role Overview
F&B Service Expert at Marriott's El Cedro property. This is a guest-facing position in food and beverage service dedicated to creating memorable dining experiences.
Company Overview
The Ritz-Carlton, part of Marriott International, operates more than 100 award-winning luxury hospitality properties worldwide. The organization is committed to delivering exceptional service guided by its Gold Standards, including the Employee Promise, Credo, and Service Values. Marriott International is an equal opportunity employer dedicated to fostering an inclusive environment where the unique backgrounds of associates are valued.
Role Purpose
Deliver exceptional guest experiences by taking initiative across all aspects of food and beverage service. Execute table setting, kitchen communication, guest interaction, and area maintenance while maintaining the Gold Standards of The Ritz-Carlton and upholding quality, safety, and professional standards.
Key Responsibilities
Guest Service Delivery
- Interact with and serve guests to ensure memorable meal experiences.
- Set and maintain tables to hospitality standards.
- Communicate with kitchen staff to coordinate service flow.
- Manage menu information by reading and visually verifying details for guests.
Operations & Maintenance
- Clean work areas and supplies to maintain service-ready conditions.
- Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping as required.
- Stand, sit, and walk for extended periods, including movement over sloping, uneven, or slippery surfaces.
Standards & Compliance
- Create and maintain a safe workplace environment.
- Follow company policies and procedures consistently.
- Uphold quality standards in all service interactions.
- Maintain professional uniform, personal appearance, and communications.
- Exemplify The Ritz-Carlton Gold Standards and Service Values daily.
- Perform additional reasonable job duties as requested.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent preferred.
- Related Work Experience: Less than 1 year of related work experience preferred.
- Supervisory Experience: None required.
- License or Certification: None required.
Additional Information
Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.