F&B Manager

Role Overview

Food & Beverage Manager at Emirates Flight Catering, based in Dubai (DXB / DWC).

Company Overview

Emirates Flight Catering operates food and beverage services across Dubai's airport lounges and outlets, serving passengers in a dynamic, continuously expanding aviation hub environment.

Role Purpose

Manage daily food and beverage operations across airport lounges and outlets at DXB and DWC, ensuring high service standards, consistent passenger experience, and operational compliance while leading teams and contributing to service improvements and new initiatives.

Key Responsibilities

Safety, Compliance & Quality

• Ensure compliance with the company safety management system, HACCP and hygiene policies aligned to EKFC safety standards and government regulations, providing a safe environment for staff, contractors, suppliers and customers.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards.
• Execute all responsibilities according to departmental work procedures while reflecting EKFC Quality Policy.
• Monitor and maintain knowledge of food safety regulations and hygiene protocols.

Operations & Service Delivery

• Manage F&B operations and teams across airport lounges and outlets.
• Ensure high service standards and consistent passenger experience.
• Coordinate with the Production Department regarding menu implementation, food presentation and kitchen-related matters to ensure best quality of food is served.
• Deliver operational efficiency, quality, safety and compliance across all outlets.

Leadership & Team Development

• Lead, coach and develop frontline teams and supervisors.
• Prepare manpower requirements based on lounge requirements and coordinate with the Talent Acquisition team to support the hiring process.
• Manage and develop departmental training requirements, including on-the-job orientation programmes and training calendars.
• Support employee performance management reviews to ensure continuous capability building and performance improvement.

Financial Management & Profitability

• Prepare the annual CAPEX with justification.
• Manage staff costs including overtime and unplanned absences.
• Monitor the profitability of all lounges.
• Provide creative solutions to improve areas of concern and assist in implementing corrective measures.
• Demonstrate achievements in food quality and cost control.

Menu & Product Development

• Propose new menus for the Mezzanine outlet and events in coordination with Production within defined budgets.
• Recommend selling prices.
• Rotate and change menus and introduce new products to promote sales.
• Develop new F&B beverage concepts based on latest market trends and implement in areas of responsibility.

Procurement & Inventory

• Coordinate with Central Purchasing Division for procuring equipment (glassware and tableware) and materials for outlets.
• Coordinate with stores for procuring food and other items already in stock.
• Maintain accurate records and manage inventory effectively.

Customer Service & Complaint Resolution

• Investigate and resolve customer complaints about food quality and service by taking remedial actions immediately.
• Resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
• Create personalized F&B experiences.

Projects & Continuous Improvement

• Contribute to new openings, service improvements and operational projects.
• Demonstrate keen eye for opportunity identification and high level of commitment to continuous improvement and adaptability to change.

Qualifications & Experience

• Bachelor's degree in hospitality, hotel management or any relevant field.
• Minimum seven years of experience in the hospitality industry.
• Two to three years' experience in managerial role in 5-star environment.
• Experience and understanding of luxury hotel and stand-alone restaurant operations.

Skills & Competencies

• Proficiency in spoken and written English; knowledge of Arabic language is an advantage.
• Self-motivated with sound leadership skills.
• Strong organizational and multitasking skills with attention to detail.
• Ability to collaborate cross functionally at all levels with team-based approach.
• Ability to positively manage conflict.
• Competent in Microsoft Office Applications.
• Hands-on, operationally strong approach to hospitality at scale.
• Ability to follow established procedures and guidelines precisely.

Additional Information

This role offers the opportunity to grow your leadership career within a world-class aviation hub and global airport operation.