F&B Hostess

Role Overview

F&B Hostess at Souq Waqif Boutique Hotel By Tivoli, operated by Minor Hotels, located in Doha, Qatar.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands.

Role Purpose

As the first point of contact for guests, you will create a welcoming atmosphere and ensure a positive dining experience through attentive service, efficient reservations management, and seamless coordination with restaurant staff.

Key Responsibilities

Guest Service & Experience

• Greet guests warmly and seat them according to the restaurant's floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints, ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Pre-assign tables and ensure special requests are addressed.

Reservations & Operations

• Handle reservations and cancellations, following department standards.
• Communicate any changes to reservations or cancellations to management.
• Assist with cashiering procedures and balance transactions.

Facility & Environment

• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.

Team & Collaboration

• Assist staff as needed to ensure smooth restaurant operations.
• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.

Development & Compliance

• Participate in training and other duties as assigned by management.

Qualifications & Experience

• Previous experience in a restaurant or hospitality setting is a plus.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong communication and customer service skills.
• Customer service-oriented mindset.
• Ability to multitask and stay organized.
• Ability to handle high-volume periods and anticipate guest needs.
• Detail-oriented with a focus on cleanliness and organization.
• Professional appearance.
• Fluent in English; additional languages are a plus.