F&B Captain - CP

Role Overview

F&B Captain at IHG Hotels & Resorts. The role leads and coordinates service in the restaurant, ensuring an exceptional dining experience for guests while maintaining IHG service standards and brand policies.

Role Purpose

Lead daily restaurant operations to deliver seamless, efficient, and welcoming dining experiences. Supervise the service team, manage guest interactions, and ensure operational readiness across all dining areas while upholding IHG standards.

Key Responsibilities

Service Leadership & Coordination

• Lead and coordinate daily restaurant operations for smooth service.
• Supervise, mentor, and support service staff.
• Promote a positive team culture and motivate staff for high performance.

Guest Experience

• Greet guests and ensure exceptional, personalized dining experiences.
• Take and manage guest orders accurately, ensuring quality and presentation.
• Handle guest inquiries, requests, and complaints professionally.
• Support efficiency during high-volume periods while maintaining guest satisfaction.

Operations & Standards

• Maintain IHG service standards and brand policies.
• Monitor cleanliness, safety, and hygiene across dining areas.
• Assist in daily setup, table arrangements, and operational readiness.
• Assist with inventory monitoring, stock control, and reporting.

Cross-Departmental Collaboration

• Collaborate with kitchen and other departments for seamless workflow.