F&B Attendant

Role Overview

F&B Attendant at Fa Evax Saasfaprod1. This role delivers food and beverage service excellence in a luxury hotel setting.

Role Purpose

To deliver exceptional food and beverage service according to hotel standards, manage outlet operations and service teams, and drive guest satisfaction and revenue through knowledgeable service and upselling.

Key Responsibilities

Service Delivery

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.

Operations & Setup

• Ensure the outlet is set up for service and supervise for a smooth operation.
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.
• Ensure minimum wastage, breakage and spoilage.

Team Leadership

• Direct and supervise the service team to ensure that all duties are performed as per standards.
• Ensure that all employees have received adequate training to perform their duties.

Revenue Growth

• Actively use upselling techniques by exceeding guest expectations and to increase revenue.

Qualifications & Experience

• Similar experience in a luxury hotel.
• A business-related degree or equivalent.
• Experience in effective learning and development methods.

Skills & Competencies

• Ability to work in a fast-paced and diverse work environment.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Result-oriented and self-motivated along with a positive attitude.

Additional Information

• Competitive salary and benefits package.
• Membership in the global IHG family.