F&B Attendant

Role Overview

F&B Attendant at IHG Hotels & Resorts. This role supports food and beverage operations across the hotel's outlets and restaurants.

Company Overview

IHG Hotels & Resorts operates under a philosophy of True Hospitality, delivered through core service skills across all hotel brands: True Attitude, True Confidence, True Listening, and True Responsiveness.

Role Purpose

To assist Restaurant Managers with the delivery of food and beverage service in accordance with departmental standards and procedures, while maintaining high standards of cleanliness, guest experience, and operational compliance.

Key Responsibilities

Outlet & Service Preparation

• Assist with the preparation of outlets for service.
• Prepare waiter stations.
• Prepare buffet service.
• Prepare service equipment and materials.
• Assist with table preparation.

Equipment & Inventory Management

• Clean equipment.
• Sort stores equipment.
• Clean and maintain glassware for service.
• Clean and maintain flatware for service.
• Clean and maintain china for service.
• Assist with receiving and storage of goods.

Mini Bar Operations

• Fill mini-bar trolleys.
• Check used stock against issued stock.
• Replace stock in accordance with mini-bar procedure.
• Record replacement of stock.
• Order mini-bar items.
• Store mini-bar items.
• Apply billing procedures in line with hotel policy.

Food Preparation & Hygiene

• Assist with mise-en-place and food preparation.
• Clean and maintain equipment and premises.
• Maintain hygienic standards and procedures.
• Assist with cellar operations.

Guest Experience

• Interact with guests in each outlet to solicit comments.
• Be attentive to guests.
• Accurately and promptly fulfill guest requests.
• Anticipate guest needs.
• Maintain high-level knowledge that affects the guest experience.
• Demonstrate service attitude.
• Take appropriate action to resolve guest complaints.

People & Communication

• Establish and maintain effective employee working relationships.
• Communicate with the Outlet/Restaurant Manager any difficulties, guest comments, and other relevant information.
• Attend and participate in daily briefings and other meetings as scheduled.

Compliance & Development

• Comply with Time and Attendance Policies.
• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook.
• Comply with Company Grooming Standards.
• Actively participate in training and development programs and maximize opportunities for self-development.
• Appreciate the dynamic nature of the hotel industry and extend service attributes to all internal customers.

Qualifications & Experience

• University degree, preferably.
• At least two years of experience in hotel and restaurant capacity.
• Excellent English skills, both oral and written.

Skills & Competencies

• Presentable appearance.
• Team player mentality.
• True Attitude: caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform the role and giving guests confidence they can trust you.
• True Listening: focusing on what guests are saying, picking up on overlooked body language, and understanding guest wants and needs.
• True Responsiveness: providing guests with what they need in a timely and caring manner.