F&B Assistant (Mini Bar) at Crowne Plaza Dubai Marina

Role Overview

Food & Beverage Assistant (Mini Bar) at Crowne Plaza Dubai Marina, a property of IHG Hotels and Resorts, located in Dubai Marina, Dubai.

Company Overview

Crowne Plaza Dubai Marina is a 3,037 square-metre hotel with 273 stylish rooms, located in the cosmopolitan Dubai Marina area next to Dubai Marina Mall and within walking distance of the pedestrian promenade. The hotel is designed for modern business travelers, balancing modernism of the business world with traditions of Arabian hospitality. IHG Hotels and Resorts operates more than 6,000 hotels in over 100 countries.

Role Purpose

Provide professional food and beverage service to guests, ensuring memorable dining experiences and maintaining the highest standards of quality, hygiene, and personalized customer care according to hotel performance standards.

Key Responsibilities

Service Delivery

• Perform all necessary tasks to service food and beverage according to the hotel's standard performance manual.
• Greet and seat customers and serve them in a professional, discreet, and personalized way.
• Consistently monitor quality of food and beverage being served.

Guest Engagement

• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.

Operations & Maintenance

• Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Perform all service preparations before, during, and after service, including mise-en-place and mise-en-scène.

Qualifications & Experience

• Minimum 1–2 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Ability to demonstrate working with and engaging teams from different cultures.

Skills & Competencies

• Strong verbal and written communication skills.
• Quality oriented with focus on details.
• High performance standards.
• Ability to multi-task and meet deadlines.
• Technical proficiency in related software, preferable.

Additional Information

• Full-time position.
• IHG is committed to developing team talent and welcomes both internal and external candidates to apply.
• IHG celebrates diversity and provides opportunities for vertical, functional, geographic, and personal growth.