Facilities Senior Manager

Role Overview

Facilities Senior Manager at Miral Destinations. This position manages the Hard Services Division to ensure smooth and efficient operation of facilities maintenance, directly impacting the upkeep of facilities, equipment, and attractions.

Role Purpose

To plan, direct, control, and manage all aspects of facilities maintenance, including HVAC, plumbing, drainage, kitchen equipment, irrigation, water systems, gas systems, and firefighting systems. The role involves supervising the Facilities team, managing maintenance and capital expenditure budgets, analyzing equipment failures, and ensuring third-party contractors perform to best practice standards while reducing operational costs and increasing productivity.

Key Responsibilities

Operations & Maintenance

• Supervise and manage all facilities across the parks.
• Plan, direct, control, and manage all aspects of leisure facility maintenance.
• Oversee park maintenance operations to achieve stated objectives for maintenance, repairs, costs, guest service satisfaction, park operational cleanliness, and sanitation.
• Ensure the parks' assets are maintained to the highest level of quality and performance.
• Monitor preventive maintenance tasks, ensuring the PM schedule is set appropriately to maintain equipment efficiency and reduce equipment downtime and breakdowns.
• Ensure all Fire Life Safety Systems are working correctly at all times.
• Ensure the properties are safe for colleagues and guests at all times as a priority.

Systems & Technical Management

• Perform analysis of equipment failures and recommend courses of action or redesign.
• Approve Preventative Maintenance and Standard Operating Procedures programs ready for implementation to the Computer Managed Maintenance System tool.
• Monitor the CMMS data is entered accurately and on time.
• Conduct technical reviews of documentation.
• Oversee facility and attraction installation processes to ensure installations meet all requirements set forth in contracts, specifications, and drawings.
• Participate in facility and attraction design review processes to communicate operational improvements to designers.
• Ensure all third-party inspections are completed in conjunction with the Environmental Health and Safety Department, providing acceptance of the facility or attraction.

Budget & Financial Management

• Manage Division profit and loss, periodically meeting with Finance and the Director of General Services to discuss expenditure versus budget.
• Manage the annual maintenance operation and capital expenditure budget.
• Provide necessary input for setting facilities budgets.
• Instill a budget and cost savings awareness throughout the department.
• Actively seek and implement cost-saving programs.

Facilities & Asset Management

• Ensure proper inventory levels for spare parts for all facilities equipment.
• Supervise asset management and inventory.
• Ensure the facilities meet government health and environmental regulations such as HACCP and firefighting systems.
• Inform business units and concerned parties of any scheduled interruption to facilities equipment.
• Ensure items in the Safety Log from Health and Safety are attended to and rectified in a timely manner.
• Participate in facility and attraction refurbishment programs by developing scope requirements, budget requirements, and schedule.

Contractor & Vendor Management

• Supervise contractors and vendors working within the parks.
• Approve third-party contractor monthly manpower scheduling.
• Ensure best practices are performed by third-party contractors to improve work efficiency.
• Create Permits to Work for vendors and sub-contractors.
• Review Service Level Agreements and contracts in line with procurement processes.

Team Leadership & Development

• Manage the Facilities team and assist in the management of the annual maintenance operation.
• Conduct performance reviews for direct reporting colleagues and disciplinary actions within the team.
• Inspire colleagues to be successful and progress within the organization.
• Ensure all colleagues within the group are properly trained and utilize all safety equipment issued to them to reduce workplace injuries and accidents.
• Ensure training programs are delivered to all colleagues to obtain annual and quarterly training hours.
• Manage department recruitment processes and conduct recruitment and interview processes.
• Approve leave requests ensuring the department is sufficiently manned at all times.
• Monitor labour hours worked, ensuring colleagues meet their scheduled hours.
• Assist all facilities department colleagues in their day-to-day tasks if needed.

Service & Stakeholder Management

• Manage Service Requests and ensure they are completed in a timely manner.
• Liaison with park operational departments to ensure their needs are met.
• Assist other departments with facilities-related tasks and issues.
• Sign off work completion certificates.
• Work closely with other Maintenance teams for the Maintenance department to function efficiently.
• Participate in Park Duty Manager program.

Monitoring & Reporting

• Monitor departmental Key Performance Indicators and strategic initiatives.
• Develop and implement comprehensive preventive maintenance programs.
• Develop and implement Maintenance Department processes, policies, and procedures.
• Project management of new construction on various scales in line with parks' strategies.

Workplace Standards

• Meet or exceed the company's attendance and punctuality standards.
• Evaluate objectively, fairly, and consistently.
• Understand and follow directions as given.
• Work with minimal supervision.

Qualifications & Experience

Education

• Bachelor's Degree in Mechanical, Electrical, Civil Engineering or related field.
• Must be a qualified or certified HVAC, Gas and/or Oil, Civil or Electrical Engineer.

Experience

• Minimum 10 years' experience on site installing and commissioning or supervising as a HVAC Engineer, Electrical Engineer, Civil Engineer, or Gas and/or Oil Engineer.
• Minimum 5 years' experience managing a team of engineers, contractors or skilled staff.
• Strong facilities management experience within large-scale operations.

Skills & Competencies

Technical Knowledge

• Technical hands-on experience and knowledge of BMS systems.
• Technical hands-on experience and knowledge of pumping systems.
• Technical hands-on experience and knowledge of water treatment systems.
• Technical hands-on experience and knowledge of aquatics and fountains.
• Basic electrical knowledge if not primary trade.
• HVAC systems including FAHU, AHU, FCU.
• Heat exchangers.
• Boiler systems.
• Fire-Suppression and Fire-Fighting Systems.

Professional Skills

• Keen eye for detail.
• Ability to read, write, speak and understand English fluently.
• Strong communication and interpersonal skills.
• Strong customer service skills.
• Proficient user in MS Office programs including Excel, Word, PowerPoint and similar software.
• Ability to use common tools.