Facilities Executive

Role Overview

Facilities Executive – Front of House, JLL, Riyadh, Saudi Arabia. This role provides a single visual point of contact for client employees and acts as the primary interface between internal operations and clients.

Company Overview

JLL is a leading global provider of real estate and investment management services. The organization is committed to hiring talented people and empowering them to thrive in meaningful careers. JLL's core values are Teamwork, Excellence and Ethics.

Role Purpose

To welcome and register all building visitors warmly and efficiently, manage meeting room operations and support, provide office reception services, and represent client values in appearance, presentation and manner while maintaining the highest service standards.

Key Responsibilities

Visitor Management

• Welcome all visitors warmly and genuinely while walking them through guest registration.
• Ensure all visitors to the building, both internal and external, are correctly registered and issued a pass as per Client security standards.
• Provide prompt and efficient service to all visitors, consistently exceeding expectations.
• Track all visitors, including vendors, visiting employees and guests, providing quality data using Resource Scheduler.
• Alert hosts to their visitor's presence and keep visitors updated about host arrival times.
• Ensure all visitors are collected by their hosts.
• Maintain an effective customer focus in all activities.

Meeting Room Support

• Process and manage conference room bookings and requirements.
• Ensure all booking data is captured in Resource Scheduler within prescribed timescales.
• Undertake daily checks of meeting rooms to ensure they are kept clean, tidy and fully operational.
• Raise Corrigo Work Orders as required.
• Assist in conference room setups including furniture changes and adjustments to moveable walls where applicable.
• Order and deliver catering to meeting rooms as required.
• Make and deliver refreshments to meeting rooms as required.
• Support audio-visual equipment for meeting rooms and provide first-line resolution or escalate requirements as necessary.

Office Support

• Answer the phone in a professional manner consistent with Client's global standard.
• Liaise with Client employees about all services offered at reception.
• Ensure the reception desk, waiting area and meeting rooms are maintained to the highest standards of tidiness and cleanliness.
• Manage incoming and outgoing courier and other packages or mail as required.
• Manage and complete printing and binding requests.
• Procure and distribute pantry amenity supplies and stationery.

Collaboration and Operations

• Work closely with FM, Technology and wider building services teams to provide the best possible service to all clients and employees.
• Always wear client-approved uniform and name badge when on duty in line with required standards.
• Manage parking and vehicle logs and records where applicable.
• Ensure you are up to date with any required changes to reception processes or office projects that may affect reception service delivery.
• Keep procedural standards manual (SOPs) up to date and adhere to them.
• Ensure all security doors remain closed and escalate any security equipment not working as designed.

Development and Culture

• Take responsibility for contributing towards your own development with guidance from your line manager and attend training courses as identified.
• Act as a positive ambassador for the business.
• Show commitment to company values in all aspects of your role.
• Demonstrate a culture that promotes JLL's core values of Teamwork, Excellence and Ethics and Client's principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.

Risk Management

• Be comfortable escalating early any concerns or support from your management team.
• Follow established escalation procedures and incident reporting procedures.

Qualifications & Experience

• Minimum 2 to 3 years relevant Front of House, Customer Service or Guest Relations Agent (GRA) experience.
• Hospitality background preferred.

Skills & Competencies

• Self-motivated, confident and energetic.
• Flexible; able to adapt to rapidly changing situations.
• Goal-oriented; able to focus on meeting all performance targets.
• Strong communicator with good presentation skills and strong verbal and written communication skills.
• English and local language required; additional languages beneficial.
• Firm First mind-set; able to cooperate and work well with others to meet targets.
• Proven ability to commit to flawless execution while complying with firm's procedures and standards.
• Excellent Client Focus and Relationship Management skills.
• Able to interact with general client staff and vendors with ease.
• Ability to manage conflict and conflicting priorities.
• Demonstrates ability to work with vendors to deliver efficient services.
• Demonstrates proactive and professional approach to customer service.
• Customer-oriented attitude.
• Team player with great attention to detail.
• Passion for customer service.

Additional Information

• Location: On-site, Riyadh, Saudi Arabia.
• JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.