Experience Manager - Pulse

Role Overview

Experience Manager - Pulse at Kaizen Asset Management Services, Dubai, UAE. This role leads the creation of exceptional resident experiences across our property portfolios through strategic execution, operational excellence, and technology-enabled service delivery.

Company Overview

Kaizen Asset Management Services is an Owner Association operating under the values of Grow for the cause, Recreate Memorable spaces, Inspire Happier Environment, and Sustain the environment around us.

Role Purpose

The Experience Manager - Pulse will craft memorable journeys for communities by blending smart technology, operational excellence, and heartfelt service to elevate living spaces across our portfolios. The role combines strategic community management with digital innovation and continuous improvement to drive resident satisfaction and operational efficiency.

Key Responsibilities

Strategy & Innovation

• Deliver exceptional resident experiences by executing portfolio strategies.
• Champion innovation in smart buildings, sustainable practices, and continuous improvement.
• Launch community initiatives and measure their impact.

Operations & Process Optimization

• Drive digitization and process automation across operations.
• Leverage tools including SnagReport, Master Plan, Mollak, and GRIDS to streamline operations, boost energy efficiency, and cut costs.
• Train site teams and refine processes to turn challenges into seamless solutions.

Compliance & Governance

• Ensure full compliance with RERA and Dubai Law No. 6 of 2019.

Stakeholder & Service Management

• Manage service providers, Owners Committees, budgets, procurement, and tendering.

Qualifications & Experience

• Bachelor of Science degree.
• 5 or more years of experience in Community or Property Management.
• Deep expertise in RERA regulations, Law #6 of 2019, and Dubai real estate standards.
• Proven track record launching community initiatives and measuring impact.

Skills & Competencies

• Tech-savvy and data-driven.
• Strong communicator and problem-solver.
• Self-starter with obsessive focus on customer service.