Executive Lounge Assistant at Crowne Plaza Dubai Marina

Role Overview

Executive Lounge Assistant at Crowne Plaza Dubai Marina, operated by IHG Hotels and Resorts, located in Dubai Marina, United Arab Emirates.

Company Overview

Crowne Plaza Dubai Marina is a 3,037 square-meter hotel with 273 stylish rooms, positioned in the cosmopolitan Dubai Marina area next to Dubai Marina Mall and within walking distance of the pedestrian promenade. The hotel balances modernism with Arabian hospitality traditions and is designed for modern business travelers. Crowne Plaza is part of IHG Hotels and Resorts, which operates more than 5,300 hotels in over 100 countries. IHG is committed to celebrating diversity, creating growth opportunities vertically, functionally, geographically, and personally, and is recognized as one of the UAE's best employers.

Role Purpose

Provide exceptional comfort and service to executive guests throughout their stay by responding efficiently to inquiries, advising on hotel amenities and benefits, and maintaining the highest standards of hospitality and professionalism.

Key Responsibilities

Guest Service & Engagement

• Welcome executive guests on arrival and assist them throughout their stay.
• Respond efficiently to guest enquiries and address any complaints.
• Advise guests of the amenities and benefits offered by the hotel.
• Demonstrate knowledge of external locations, attractions, and landmarks in the vicinity.
• Stay current with all hotel services, VIP requests, and special events.

Operations & Processing

• Process check-ins and check-outs accurately.
• Ensure that all guest supplies and amenities are offered and replenished to required standards.
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager.

Compliance & Standards

• Project a professional manner with emphasis on hospitality and guest service.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Serve your role and team in an environmentally-conscious manner.

Qualifications & Experience

• Minimum 1–2 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Background in F&B Service.

Skills & Competencies

• Ability to work with and engage teams from different cultures.
• Strong verbal and written communication skills.
• Quality-oriented with focus on detail.
• High performance standards.
• Able to multi-task and meet deadlines.
• Technical proficiency in related software preferable.
• Knowledge of Mandarin, Arabic, Russian, or French language is a plus.