Job description
Role Overview
Executive Housekeeper at Marriott International. This role oversees daily shift operations for Housekeeping, Recreation/Health Club, and applicable Laundry functions at a Sheraton property.
Company Overview
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Sheraton Hotels & Resorts, part of the Marriott International portfolio, has been a place to gather and connect since 1937, operating in more than 400 communities around the world.
Role Purpose
Direct and supervise housekeeping operations to ensure guestrooms, public spaces, and employee areas are clean and well maintained. Manage departmental costs, deliver exceptional customer service, and lead human resources activities while maintaining operating budget and ensuring guest and employee satisfaction.
Key Responsibilities
Managing Housekeeping Operations
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
- Work effectively with the Engineering department on guestroom maintenance needs.
- Supervise the property general cleaning schedule.
- Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventory stock to ensure adequate supplies.
- Supervise daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards and procedures.
- Assist in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Support and supervise an effective inspection program for all guestrooms and public space.
- Communicate areas that need attention to staff and follow up to ensure understanding.
- Ensure all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs
- Participate in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understand the impact of department operations on overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
- Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.
Ensuring Exceptional Customer Service
- Respond to and handle guest problems and complaints.
- Strive to improve service performance.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Conducting Human Resources Activities
- Participate as needed in the investigation of employee accidents.
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensure employees understand expectations and parameters.
- Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observe service behaviors of employees and provide feedback to individuals.
- Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participate in the employee performance appraisal process, providing feedback as needed.
- Assist as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Support a departmental orientation program for employees to receive appropriate new hire training to successfully perform their job.
- Participate in employee progressive discipline procedures.
Qualifications & Experience
- High school diploma or GED with 2 years of experience in housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Additional Information
Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.