Events Manager (Saudi Only)

Role Overview

Events Manager at Marriott, Saudi Arabia. Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. This position primarily handles events of average complexity.

Role Purpose

Ensure seamless turnover from sales to service and back to sales for property events. Recognize and maximize revenue opportunities through upselling and enhancements to create outstanding events while delivering exceptional customer service throughout the entire event lifecycle.

Key Responsibilities

Managing Event Logistics and Operations

• Ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greet customers during the event phase and hand off to the Event Operations team for execution of details.
• Adhere to all standards, policies, and procedures.
• Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill.
• Manage group room blocks and meeting space for average to large-sized assigned groups.
• Identify operational challenges associated with assigned groups and determine best solutions in partnership with property staff and customers, developing alternative solutions as needed.
• Integrate current trends in event management and event design using professional judgment.
• Act as liaison between field salesperson and customer throughout pre-event, event, and post-event phases.
• Participate in customer site inspections and assist with the sales process as necessary.
• Perform other duties as assigned to meet business needs.
• Solicit feedback from property departments to identify areas for improvement and enhance the Event Planner's experience.

Ensuring and Providing Exceptional Customer Service

• Deliver excellent customer service throughout the customer experience and encourage the same from other employees.
• Empower employees to provide excellent customer service.
• Set a positive example for guest relations.
• Coordinate and communicate event details both verbally and in writing to customers and property operations.
• Make presence known to customers at all times during the event process.
• Oversee customer experiences from file turnover through the post-event phase until turnover back to sales.
• Follow up with customers post-event.
• Respond to and handle guest problems and complaints.
• Use personal judgment and expertise to enhance the customer experience.
• Stay available to solve problems and suggest alternatives to previous arrangements.
• Continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Interact with guests to obtain feedback on product quality and service levels.
• Ensure hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conduct formal pre- and post-event meetings as required to review and communicate group needs and feedback.
• Lead formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitate various meetings as necessary, including Banquet Event Order meetings and block reviews.

Supporting and Coordinating with Sales and Marketing

• Assist in the sales process and revenue forecasting for customer groups.
• Up-sell products and services throughout the event process.
• Forecast group sleeping rooms and event revenue, including catering and audio visual, for assigned groups.

Conducting Human Resources Activities

• Review comment cards and guest satisfaction results with employees.
• Observe service behaviors of employees and provide feedback to individuals and managers.
• Assist in the development and implementation of corrective action plans.
• Take initiative to use professional experience to improve service performance according to evaluation of the issue and resolution.
• Work with property staff and customers to address operational challenges associated with assigned groups.

Qualifications & Experience

• High school diploma or GED with 1–2 years of experience in event management or a related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with at least 1 year of experience in event management or a related professional area.

Additional Information

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.