Job description
Role Overview
Events Booking Manager at Courtyard Nizwa Resort, Marriott. This role combines sales, event management, and guest service, with a focus on maximizing revenue and delivering exceptional experiences.
Company Overview
Courtyard is part of the Marriott International portfolio. The brand was created specifically for business travelers and is passionate about serving the needs of travelers everywhere. Courtyard empowers guests regardless of the purpose of their trip and seeks achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve.
Role Purpose
Lead social and corporate catering events, including guest room bookings, while managing sales, event logistics, and guest service to maximize revenue and deliver exceptional experiences.
Key Responsibilities
Sales & Business Development
- Sell and manage social and corporate catering events, including guest rooms, banquet food and beverage, and upsell contracted groups.
- Generate new business through solicitation, networking, and follow-up with past clients.
- Conduct site tours for prospective clients and facilitate client meetings as needed.
- Monitor budgets, sales quotas, and revenue opportunities; implement strategies to increase catering revenue during low-demand periods.
Event Management & Coordination
- Negotiate contracts, suggest menus, and coordinate room setups according to policy and client needs.
- Finalize and distribute Banquet Event Orders (BEOs) and maintain accurate event records.
- Collaborate with hotel departments to ensure flawless event execution and guest satisfaction.
- Lead pre-event, on-site, and post-event communications to ensure service excellence.
Team Leadership
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
- Train, delegate, and guide staff to ensure smooth operation of events and service standards.
Qualifications & Experience
- Minimum 2 years' experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts, or an equivalent combination of education and experience.
- Strong communication, negotiation, and organizational skills.
- Guest-focused with attention to detail and a commitment to delivering outstanding service.
Additional Information
- Flexible schedule required, including weekends.
- Ability to thrive in a fast-paced environment.