Job description
Role Overview
Engineering Supervisor at Crowne Plaza Resort Salalah, part of IHG Hotels & Resorts, located in Salalah, Oman.
Company Overview
Crowne Plaza Resort Salalah is set on 45 acres of tropical gardens with a long stretch of pristine sandy beach. The property serves business, meetings, and leisure travel. Crowne Plaza is one of the largest and best-loved premium hotel brands in the world, with more than 400 hotels in diverse locations globally. The brand emphasizes a service style called "Dare to Connect" that supports colleagues in delivering warm, engaging interactions with guests.
Role Purpose
Support the safe, efficient, and reliable operation of the hotel's engineering systems while maintaining high standards of preventive maintenance, guest service, safety, and operational efficiency. Lead the Engineering team to ensure guest safety, comfort, and experience remain the top priority.
Key Responsibilities
Team Leadership & Coordination
- Supervise and coordinate the daily activities of the Engineering team.
- Ensure maintenance requests are completed efficiently and to the required standard.
- Support the training and development of Engineering colleagues.
- Promote a culture of teamwork, accountability, safety, and continuous improvement.
- Assist the Chief Engineer or Assistant Chief Engineer with departmental activities and assume supervisory responsibilities as required.
Systems Monitoring & Maintenance
- Monitor, operate, troubleshoot, and maintain centralized chilled-water systems, chillers, HVAC equipment, pumps, air-handling units (AHUs), fan-coil units (FCUs), and associated mechanical systems.
- Carry out and supervise planned preventive maintenance and reactive maintenance across the hotel.
- Conduct regular inspections of plant rooms, equipment, guest rooms, public areas, back-of-house areas, and other hotel facilities.
Operational Response & Problem-Solving
- Respond promptly to engineering-related guest and operational requests, minimizing equipment downtime and disruption to hotel operations.
- Assist in identifying recurring equipment faults and recommend appropriate corrective and preventive actions.
- Diagnose technical problems and carry out or coordinate effective corrective action.
Compliance & Safety
- Ensure engineering activities comply with hotel standards, health and safety requirements, fire and life-safety procedures, and applicable local regulations.
Documentation & Record-Keeping
- Maintain accurate maintenance records, equipment logs, checklists, and work-order documentation.
Resource Management
- Monitor the proper use of tools, spare parts, materials, and engineering supplies.
Sustainability & Efficiency
- Support energy conservation and sustainability initiatives by monitoring equipment performance and identifying opportunities to improve efficiency.
Cross-Departmental Collaboration
- Coordinate with other hotel departments to ensure engineering requirements are addressed promptly and professionally.
Qualifications & Experience
- Technical qualification, Diploma, or equivalent vocational certification in Air-Conditioning & Refrigeration (AC&R), Mechanical Engineering, or a related engineering field.
- Relevant technical or trade certification in HVAC/AC&R is highly desirable.
- Minimum 2 years of relevant engineering or maintenance experience in the Middle East, preferably in a supervisory or senior technician capacity.
- Previous hotel engineering experience in an international hotel environment would be an advantage.
Skills & Competencies
- Strong practical knowledge and hands-on experience with centralized chilled-water systems and chillers.
- Good overall technical knowledge of HVAC systems, preventive maintenance, reactive maintenance, mechanical equipment, and general hotel engineering operations.
- Basic knowledge of electrical, plumbing, fire and life-safety, and building management systems would be an advantage.
- Good communication, organizational, and team-supervision skills.
- Ability to work effectively under pressure and respond appropriately to emergency maintenance situations.
- Basic computer literacy and familiarity with maintenance or work-order systems are desirable.
- Good command of English; additional languages would be an advantage.