Engineering Services Manager

Role Overview

Engineering Services Manager at NMC Healthcare. The role manages the engineering team, including the biomedical team, in the preventive maintenance of the entire hospital facility and adjacent buildings, covering all areas under engineering and biomedical.

Role Purpose

Oversee all engineering and biomedical operations, maintenance, compliance, safety, and strategic initiatives across the hospital facility. Lead teams responsible for equipment management, facility systems, occupational health and safety implementation, business continuity planning, and regulatory adherence.

Key Responsibilities

Project & Facility Management

• Own decision-making on project work carried out within hospital premises.
• Plan, cost, and execute various projects inside hospital premises.
• Upgrade and modernize utility equipment across various areas.
• Develop long-term planning for renovation and modifications.
• Prepare and manage project budgets for maintenance activities.
• Select contractors for specific jobs based on tender evaluation and support from the Regional Engineer.
• Oversee daily operations of hospital engineering systems including HVAC, electrical, plumbing, elevators, fire alarm, BMS, security, and medical gas systems.
• Recommend space, medical technology, equipment, staffing, and other resources needed by departments and establish processes to respond to shortages.

Maintenance & Operations

• Organize manpower and materials for day-to-day activities.
• Carry out routine and preventive maintenance scheduling across the facility.
• Manage AMC/CMA contracts effectively and efficiently to maintain equipment per design specifications.
• Manage maintenance contracts related to biomedical equipment and services.
• Maintain critical spares inventory for essential hospital equipment and utilities.
• Ensure 24/7 availability of engineering support through on-call duty schedules.
• Monitor system performance using FABIS, EMS, BMS, or similar tools.
• Conduct regular facility rounds and ensure effectiveness of the FMS program.

Biomedical Engineering Management

• Implement the Medical Equipment Management Program across the facility.
• Manage day-to-day biomedical engineering activities of the hospital.
• Plan, organize, and implement preventive and corrective maintenance and calibration of medical equipment.
• Ensure equipment is maintained to meet physical and environmental demands per manufacturer recommendations and regulatory requirements.
• Organize and implement record-keeping procedures including digital maintenance management systems.
• Monitor and validate biomedical department KPIs.
• Oversee clinical engineering projects, including medical device/system evaluation, contracts support, installation, and staff training.
• Identify critical high-risk equipment and initiate backup plans in case of equipment failure.
• Report all medical equipment and safety-related incidents, conduct and participate in investigations to determine causes, develop Corrective and Preventive Actions (CAPA), and implement proposed actions.
• Coordinate interdepartmental communication regarding medical equipment and services.
• Coordinate with IT and other departments for integration of medical equipment with digital health systems where applicable.
• Promote a culture of safety in biomedical operations across the hospital.
• Plan and recommend biomedical resources including space, capital equipment, staffing, and technology needs.
• Provide orientation and training for biomedical staff on departmental duties and responsibilities and ensure clinical end users receive training on medical equipment.
• Monitor and improve biomedical service quality and patient safety, aligning with hospital-wide priorities.
• Lead biomedical participation in hospital quality initiatives, regulatory requirements, JCIA accreditation, and continuous improvement programs.

Training & Development

• Train staff for effective application and upgrading of equipment.
• Facilitate regular meetings of engineers and supervisors to analyze problems and find solutions.
• Participate in appraisal, development, and continuous improvement of OSH Officers' annual performance evaluation in collaboration with Corporate EHS.
• Ensure OSH Officers participate in learning and development programs, workshops, webinars, and refresher courses.
• Ensure safety training is provided regularly to all staff and contractors.
• Provide orientation and training for biomedical staff on departmental duties and responsibilities.

Compliance & Regulatory

• Ensure compliance with local authority regulations (DOH, ADCD, ADMCC, ADM, etc.) and international accreditation bodies (JCI, ISO).
• Ensure departmental compliance with regulatory and accreditation requirements (JCIA, DOH, FANR, ADHICS, ISO, DHA, etc.) in collaboration with Patient Safety and Quality.
• Maintain updated documentation for licenses, permits, and statutory approvals.
• Ensure facility readiness for audits and inspections at all times.
• Implement, review, and develop policies and procedures related to medical device management.

Occupational Safety & Health (OSH) Management

• Hold overall responsibility for OSH Management system and FMS function implementation.
• Provide direct supervision and support to OSH Officers in implementation of UAE Federal and local laws, DOH-OSH, ADOSH-OSHMS, hospital self-regulations, UAE Life Safety Code, JCI-FMS programs, and applicable legal requirements.
• Ensure all departments comply with DOH, ADOSH-SF, AACD, and NMC SPH Al Ain's policies, programs, plans, SOPs, and JCI accreditation standards.
• Collaborate with OSH Officers to develop and review NMC SPH OSHMS policies and procedures.
• Oversee hazard identification, risk assessments, and incident investigations conducted by OSH Officers.
• Compile frequent risk assessments and mitigation measures throughout the facility.
• Review monthly collection of OSH KPIs for quarterly performance reports and lead indicators within NMC SPH facility.
• Review quarterly OSH performance reports from OSH Officers, monitor trends, and suggest improvements.
• Ensure timely reporting and corrective action plan submission to OSH/FMS Committee and ADOSH/DOH-OAH through ALADAA system.
• Ensure adequate resources (budget, staff, safety equipment) are allocated to support OSH initiatives.
• Act as liaison between OSH Officers and management to escalate OSH concerns and ensure effective implementation of safety protocols.
• Support OSH Officers during ADOSH-SF external audits, DOH-OSH audits, AACD inspections, or any regulatory authority interactions to address compliance gaps.
• Oversee implementation of NMC SHP emergency response plans and ensure implementation across all departments.
• Lead OSH Committee meetings and conduct management review meetings in collaboration with OSH Officers to present quarterly and annual OSH performance to top management for continual improvement.
• Review annually the OSHMS Annual Report and Plan and support implementation across NMC SPH facility.
• Review contractor OSH-related documents for new projects, renovation works, and other related works.
• Review monthly OSH inspections and annual internal audit outcomes and suggest improvements.
• Develop and implement appropriate OSH Management by ensuring OSH management systems are in place and operating effectively.
• Ensure implementation of applicable DOH OSHMS internal and external policies, standards, and procedures/SOPs.
• Designate OSH facilitators responsible for coordinating all OSHMS activities within the department.
• Provide workplace safety induction to all staff in accordance with OSH training requirements.
• Communicate and distribute OSH-relevant information to department personnel in a timely manner after release by EHSMS Department and OSH Committee.
• Allocate responsibility for OSH management and delegate authorities.
• Ensure appropriate OSH supervision of employees.
• Ensure appropriate hazards and incident investigations.
• Regularly discuss OSH issues at departmental and management meetings.
• Ensure implementation and monitor effectiveness of the risk management program at NMCSH, Al Ain.
• Ensure NMCSH, Al Ain has effective systems for provision of OSH information, training, and supervision.
• Ensure appropriate emergency procedures are developed at NMCSH, Al Ain.
• Ensure annually OSH Competency Assessment is conducted for all departmental staff, evaluating skills and maintaining action plans and competency records per ADM-EHS-P014-12 OSH Competency Procedure.
• Ensure management of contractor requirements is implemented at NMCSH Al Ain per ADOSH-SF Requirements.
• Ensure contractors working at NMCSH Al Ain premises comply with NMCSH/ADOSH-SF/HAAD EHSMS Requirements and standards.
• Ensure implementation and compliance to ADOSH-SF Requirements during renovation and construction activities at NMCSH Al Ain premises.
• Ensure testing of noise, air, light, and water in the hospital is conducted per legal requirements.
• Allocate resources to conduct OSH audits and inspections on contractors per ADOSH-SF Requirements/SOP in a timely manner.
• Ensure incident reporting and investigation directly to the OSHMS Committee/Chairman for contractors.
• Ensure joint risk assessments for contractors are effectively implemented and take ownership of control