Engineer Fixed Access Solutions & Aggregation

Role Overview

Engineer Fixed Access Solutions & Aggregation at du, supporting connectivity infrastructure through IP-based fixed access and aggregation domains.

Role Purpose

Deliver reliable, proactive support for fixed access and aggregation network domains. Troubleshoot issues, prevent outages, manage performance, and coordinate with vendors and planning teams to maintain service levels and enable network growth.

Key Responsibilities

Support & Troubleshooting

• Provide timely support and troubleshooting for all issues in Fixed Access and Aggregation domains.
• Handle daily trouble tickets according to du operation policies and scope of work.
• Escalate to vendors on time and ensure adequate follow-up and problem resolution within contracted SLAs.
• Meet with service owners and customers to understand their problems and provide appropriate responses.

Performance & Preventive Maintenance

• Perform periodic analysis of performance reports and observations to proactively prevent issues.
• Perform periodic health checks and preventive maintenance of service delivery platforms and data center networks.
• Identify potential problems and loopholes; test redundancy.
• Prioritize and ensure execution of performance and preventive maintenance issues as platform owner.
• Implement patches and updates to service delivery platforms and data center network devices to resolve existing or potential bugs and performance issues.

Configuration & Documentation

• Conduct periodic reviews of device configuration to remove incorrect or unneeded settings.
• Maintain up-to-date documentation and diagrams of existing devices and solutions.
• Share documentation with other technical teams as required to support troubleshooting.
• Ensure consistency of network configuration and configuration database.
• Review all documentation presented by vendors or Network Development for new network elements or technologies.

Capacity Planning & Design

• Oversee provisioning of periodic and ad-hoc reports to the planning team.
• Support capacity planning and future upgrades of service delivery platforms and data center networks.
• Work closely with planning teams on capacity planning, upgrades, and design issues related to existing solutions.
• Assist planning teams and acceptance teams in all network node integrations.
• Propose and attend ATP to assure redundancy, symmetry, and best integration practices.

Redundancy & Business Continuity

• Ensure all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies.
• Work on network disasters; prepare and implement alternative plans.
• Restore network to deliver specified service levels.
• Support all efforts for releasing DR runbooks to enable successful service restoration in case of crisis.

Outage & Change Management

• Provide updates for RFO (Reason for Outage) and follow up on all recommendations to avoid re-occurrence of similar faults.
• Coordinate with acceptance for all network changes.
• Ensure the knowledge base is updated following changes.
• Review, approve, prepare MOP, and implement CRs for different du business needs.

Vendor & Relationship Management

• Monitor and analyze vendor performance.
• Manage vendor relationships together with the Vendor Management Organization.

Reporting & Documentation

• Develop technical reports and documentation.

Qualifications & Experience

Education & Certification

• Minimum bachelor's degree in Computer, Electrical, Network Engineering, or IT (or telecom equivalent).
• Cisco Certified Network Professional (CCNP).

Experience

• Minimum 7 years of experience in IP Networking for the telecommunication industry.
• Deep knowledge of all Routing and Switching Layer 3 and Layer 2 protocols and high-level layer protocols as per OSI and TCP/IP stacks.
• Knowledge of infrastructure and networks; implementation and maintenance of access layer and IIB implementations.
• Experience with Cisco, Nokia, and Huawei routers and switches.
• Deep knowledge of application balancing, WAF rules, security policies, routing, switching, and multi-vendor access networks.

Technical Skills

• Knowledge of handling Unix and infrastructure virtual platforms as System Admin.
• Knowledge of security protocols and applying WAF and load balancing rules for application flows.
• Detailed knowledge of security solutions operation techniques.
• Excellent understanding of security infrastructure components and building highly available computing environments.
• Good understanding of systems that need to be secured, such as BSS/OSS solutions, mobile and fixed known services.

Skills & Competencies

• Problem solving and decision making.
• Teamwork and cooperation.
• Good communication skills.
• Initiative and commitment to achieve.
• Exceptional customer focus—internally and externally.
• Ability to handle multiple complex problems in a highly stressful environment.