Engineer-Facilities Management

Role Overview

Engineer - Facilities Management at Transguard Group, based in Dubai, reporting to the Facilities Manager and supporting the Total Facilities Management team.

Role Purpose

Assist and support the Facilities Manager and clients in managing day-to-day operational facilities management services. Ensure the facility is fully maintained, functional, and safe for all building users while overseeing maintenance activities, vendor and contractor coordination, housekeeping, soft services, compliance with safety guidelines, and implementation of facility projects.

Key Responsibilities

Financial Performance

• Prepare monthly reports with operational data to support review of operational contract performance.
• Ensure FM services are delivered as per sold solution manpower resources only.
• Identify and record continuous improvement initiatives, including process improvement and cost savings.
• Manage project service delivery performance and ensure SLA/KPI compliance.
• Add value to the client's business by presenting initiatives that drive down costs or proposing initiatives aligned with their business goals.
• Deliver FM services in line with agreed contractual SLA/KPIs to ensure no penalties and deductions.

Customer & Stakeholder Management

• Work with team Supervisors and team leaders to devise and conduct induction and continuation training for new staff, producing training packages before staff take on responsibilities.
• Record all training conducted in staff personnel files.
• Ensure all service level agreements within contract scope of works are maintained and monitored monthly using client evaluation forms.
• Resolve and escalate any problems or issues to the line manager seeking support on resolution and closure.
• Conduct procurement of materials, services, and projects in close coordination with the procurement team, strictly following procurement policies.
• Manage Specialist Services contractors and vendors within Transguard Group scope or as managing agent.
• Ensure all contract staff sickness, absence, and holidays are reported in compliance with all company policies and procedures.
• Liaise regularly with clients and customers to ensure the highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at equivalent level.
• Hold regular client meetings to ensure smooth running of the contract.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding service quality.

Operations & Process Management

• Manage contract service delivery as per best industry practices, international FM standards, and compliance with local statutory guidelines.
• Order project equipment and machinery.
• Conduct contract staff induction and continuous training on best industry practices and established standard operating procedures.
• Arrange and control local order purchases.
• Conduct monthly review of the account with the line manager.
• Monitor resource utilization to ensure the right number and talent are available for delivering services as agreed contractually.
• Prepare monthly staff meetings and conduct daily and weekly briefings of site teams.
• Ensure timely raising of invoices in coordination with central Admin and Finance Teams.

Innovation & Sustainability

• Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
• Introduce and integrate latest technology as per current market trends.
• Develop case studies and make business proposals with ROI models.

Qualifications & Experience

• Bachelor of Engineering or Science degree in Mechanical, Electrical, Electronics, Mechatronics Engineering, or equivalent.
• Minimum 3 to 5 years of experience in service delivery of structured contracts where standard SLA/KPI are applicable.
• Knowledge of CAFM system and effective implementation of full modules.
• Driving license is mandatory.

Skills & Competencies

• Certifications preferred: IOSH, NEBOSH, and CFM.
• Strong soft skills in MS Word, Excel, and PowerPoint.
• Report writing skills.
• Strong communication and interpersonal skills.
• Ability to handle adhoc and fit out projects.