Engineer-Facilities Management Hard Services

Role Overview

Engineer - Facilities Management Hard Services at Transguard Group in Dubai, joining the Total Facilities Management team.

Role Purpose

To assist and support the Facilities Manager and clients in managing day-to-day operational management of all FM services. Ensure the facility is fully maintained, functional, and safe for building users while overseeing maintenance activities, coordinating with vendors and contractors, managing housekeeping and soft services, ensuring compliance with safety guidelines, and implementing facility projects.

Key Responsibilities

Financial Management

• Prepare monthly reports with operational data to support review of contract operational performance.
• Ensure FM services are delivered according to sold solution manpower resources only.
• Identify and record continuous improvement initiatives that drive process improvement or cost savings.
• Manage project service delivery performance and ensure SLA/KPI compliance.
• Add value to the client's business by presenting initiatives that drive down costs or proposing initiatives aligned with their business goals.
• Deliver FM services in line with agreed contractual SLA/KPIs to ensure no penalties and deductions.

Customer & Stakeholder Management

• Work with team Supervisors and team leaders to devise and conduct induction and continuation training for new staff; produce training packages before new staff take on responsibilities.
• Record all training conducted in staff personnel files.
• Ensure all service level agreements within contract scope of works are maintained; monitor monthly using client evaluation forms.
• Resolve and escalate any problems or issues to line manager seeking support on resolution and closure.
• Coordinate procurement of materials, services, and projects with the procurement team while strictly following procurement policies.
• Manage Specialist Services contractors and vendors within Transguard Group scope or as managing agent.
• Ensure all contract staff sickness, absence, and holidays are reported in accordance with company policies and procedures.
• Liaise with clients and customers regularly to ensure highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at equivalent level.
• Hold regular client meetings to ensure smooth running of the contract.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding service quality.

Operations & Process Management

• Manage contract service delivery according to best industry practices, international FM standards, and compliance with local statutory guidelines.
• Order project equipment and machinery.
• Conduct contract staff induction and continuous training on best industry practices and established SOPs.
• Arrange and control local order purchases.
• Monitor resource utilization to ensure the right number and talent are available for delivering contracted service.
• Prepare monthly staff meetings and conduct daily and weekly briefings of site teams.
• Ensure timely raising of invoices in coordination with central Admin and Finance Teams.

Financial & Compliance Review

• Carry out monthly review of the account with the Line Manager.

Innovation & Improvement

• Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
• Introduce and integrate latest technology as per current market trends.
• Develop case studies and business proposals with ROI models.

Qualifications & Experience

• Bachelor of Engineering or Science in Mechanical, Electrical, Electronics, Mechatronics Engineering, or equivalent.
• Minimum 3 to 5 years of experience in service delivery of structured contracts where standard SLA/KPI metrics apply.
• Knowledge of CAFM system and effective implementation of full modules.
• Valid driving license (mandatory).

Skills & Competencies

• Certification preferred: IOSH, NEBOSH, or CFM.
• Strong proficiency in MS Word, Excel, and PowerPoint.
• Report writing skills.
• Ability to handle ad hoc and fit-out projects.
• Strong communication and interpersonal skills.