Emergency Medical Technician(EMT) With DCAS license

Role Overview

Emergency Medical Technician (EMT) with DCAS license at Ontime Healthcare. This role operates across the United Arab Emirates, providing emergency and non-emergency patient transport and pre-hospital medical care.

Role Purpose

Deliver compassionate, professional, and high-quality patient care in response to both emergency and non-emergency patient transport situations. Balance clinical excellence with calm decision-making while working collaboratively across hospital facilities, maintaining the highest standards of care and safeguarding.

Key Responsibilities

Patient Care & Clinical Delivery

• Provide emergency medical care and pre-hospital treatment across UAE while upholding medical protocols.
• Assess patient conditions, administer essential first aid, and safely transport patients to healthcare facilities.
• Assess, treat, and transport diverse groups of patients while following Clinical Guidance and organisational direction to meet performance expectations.
• Provide patient care within scope of practice and recognise any potential safeguarding issues and report accordingly.
• Respond promptly to emergency transfer calls within agreed KPI response times.

Vehicle & Equipment Maintenance

• Ensure that your vehicle and equipment is consistently maintained to an excellent standard.
• Conduct ambulance and equipment checks daily in preparedness for safe patient transfer.
• Report all defects and damage in accordance with Company policies and procedures.
• Know the departmental policies involved in reporting, repairing, and maintaining equipment and ensure that these policies are carried through.
• Implement all cleaning and disinfection related policies and procedures for all educational equipment and materials.

Documentation & Compliance

• Accurately complete all documentation relating to patients, vehicles, and equipment in accordance with Company Policy and submit within required timeframes to management office.
• Maintain accurate mandatory ambulance checklist and patient records in compliance with DCAS and organisational requirements.
• Support management to prepare for DCAS inspections.
• Contribute to accreditation processes and ambulance service delivery reports.

Professional Development & Governance

• Stay current with advancements in EMS practices, technologies, and educational techniques through ongoing professional development.
• Maintain required certifications and licensure as an EMT.
• Participate in Emergency Medical Services (EMS) program development and planning, implementation, evaluation, and related projects.

Stakeholder Management & Collaboration

• Help mentor and act as the clinical lead for lower skilled grades and newer staff as required.
• Collaborate with professionals across hospital facilities to improve quality of service delivery and address challenges.
• Support other services within the hospital such as Emergency Department when required while waiting for patient transfer activation.
• Foster a culture of professionalism, empathy, and safe patient care service.

Organisational Support

• Participate as directed by management in marketing events and projects.
• Participate when required in meetings, committees, and other Department activities.
• Work across other areas of the business in line with operational needs, whilst your primary role remains an EMT.

Qualifications & Experience

• EMT Certificate with a minimum of 2 years work experience.
• AHA Basic Life Support Instructor Certification (BLS).
• AHA Advanced Cardiac Instructor Certification (ACLS).
• AHA Paediatric Course Instructor (PALS).
• Current Pre-Hospital Trauma Life Support Instructor Course Certification (PHTLS) (optional).

Skills & Competencies

• Ability to assess, plan, implement, and provide effective patient care service.
• Basic computer skills including Word, Excel, PowerPoint, and Outlook.
• Excellent organizational skills.
• Clear communication.
• Ability to work under pressure.
• Willingness to work with diverse groups of people.

Additional Information

Working Hours

• Normal working hours are twelve (12) hours per day, 48 hours per week, in accordance with the applicable provisions of the UAE Labour Law.
• You will be compensated accordingly in the event your working hours exceed the normal 48 hours per week.
• You may be required to cover on-call duties as per business need.

Working Conditions

• Frequent episodes of exposure to VDU screens whilst inputting data.
• May be exposed to verbal abuse from distressed patients or family members.