Ecommerce Manager

Role Overview

E-Commerce Manager at webook.com. This role leads the e-commerce business, managing daily operations while driving growth, conversion, and customer satisfaction. The position combines strategic planning with hands-on execution, ensuring smooth operations across all online sales channels and alignment with company objectives.

Role Purpose

Lead webook.com's e-commerce business by overseeing daily operations, executing strategic initiatives, and driving sales growth, profitability, and customer satisfaction across all online channels.

Key Responsibilities

Operations & Fulfillment

• Oversee and execute all e-commerce activities, ensuring smooth daily operation of online channels.
• Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms.
• Ensure content, pricing, and inventory accuracy across the website and marketplaces.
• Oversee stock delivery accuracy for all new product launches.

Strategy & Performance

• Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
• Gather and analyze data from analytics, customer feedback, and competitor research to identify growth opportunities.
• Manage product forecasting to align supply with customer demand.
• Stay updated on e-commerce trends, technologies, and best practices.

Vendor & Channel Management

• Handle account management of all sales channel partners and vendors.

Product & Content

• Lead workflows for new product setup and listings.
• Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.

Customer Experience & Growth

• Set up initiatives to deliver engaging customer experiences that drive conversions and retention.

Reporting

• Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance.

Qualifications & Experience

• Bachelor's degree in Marketing, Business, or related field.
• 5–7 years of experience in e-commerce.
• At least 2 years in a managerial role.

Skills & Competencies

• Strong analytical, commercial, and leadership skills.
• Proficiency with e-commerce platforms, analytics tools, and performance tracking.
• Excellent written and verbal communication skills in both Arabic and English.
• Strong writing skills in Arabic and English.