Duty Manager

Role Overview

Duty Manager at Radisson Hotel Group, Radisson Dubai Damac Hills. This is a Front Office leadership position responsible for ensuring exceptional service delivery and maintaining Radisson standards across guest-facing operations.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success, and the organization is committed to fostering a culture where every team member can be their best.

Role Purpose

The Duty Manager brings a heightened sense of responsibility to the Front Office Team, ensuring all guests receive efficient and courteous service that meets Radisson standards while maintaining seamless and secure operations. This role bridges departmental coordination, staff development, and revenue optimization to deliver memorable guest experiences.

Key Responsibilities

Guest Service & Standards

• Ensure all guests are treated in an efficient and courteous manner and that all Radisson standards are met
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently in check
• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments

Staff Leadership & Development

• Responsible for training, coaching and mentoring new joiners
• Develop potential of others through training, coaching and development opportunities
• Supervise the activities and service levels of the concierge, one touch service, and front desk divisions
• Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team
• Take an active role in ensuring that teams demonstrate and drive Radisson Brand initiatives and deliver the brand commitment

Operations & Coordination

• Supervise the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property
• Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experience
• Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction
• Maintain good communication and working relationships with all hotel departments
• Assist the Director of Rooms to ensure a correct and smoothly operating department

Revenue & Guest Programs

• Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards
• Drives the Front Desk Up-selling Program
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Stakeholder & Department Management

• Coordinate activities with other departments in order to facilitate increased levels of communication and guest satisfaction
• Work effectively with colleagues from different viewpoints, cultures and countries
• Participates in developing new initiatives to enhance guest experience

Qualifications & Experience

• Minimum 1 year of Front Desk experience in the same capacity
• Experience and passion for the hospitality industry
• Personal integrity with the ability to work in an environment that demands excellence

Skills & Competencies

• Proactive with a hands-on approach
• Strong communication and listening skills
• Ability to find creative solutions and offer recommendations
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to handle challenging priorities and assignments
• Ability to adapt to changing service environments
• Ability to work collaboratively at all levels within the department
• Open and positive personality

Additional Information

Compensation & Benefits

• Competitive salary package: AED 4,000–4,500
• Service Charge Average: AED 700
• Accommodation and transportation provided (Al Khail Gate)
• Duty meals provided
• Medical insurance provided
• Annual leave and yearly flight ticket as per company policy
• Career growth opportunities within the organization
• Special hotel rates for you and your loved ones at Radisson hotels worldwide
• Access to local perks and rewards tailored to your country