Dock Attendant - Marina Operations

Role Overview

Dock Attendant - Marina Operations at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, 50 miles from Dubai International Airport. The resort will open in 2027.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Support the safe and efficient day-to-day operation of the marina by assisting with vessel arrivals and departures, providing dockside support, maintaining marina facilities, and delivering exceptional service to vessel owners, captains, crew, and marina guests.

Key Responsibilities

Vessel Operations

• Provide safe and professional berthing and unberthing assistance to vessels in accordance with established marina procedures.
• Support vessel arrivals, departures, and dockside operations while ensuring safety standards are maintained at all times.
• Assist with handling mooring lines, fenders, and marina equipment as trained and authorized.
• Conduct berth readiness checks and inspections of mooring systems, reporting deficiencies and concerns as required.

Facilities & Maintenance

• Maintain the cleanliness and presentation of pontoons, docks, guest areas, workboats, service areas, and marina facilities.
• Assist with waste collection and other marina support services in accordance with operational procedures.
• Assist with routine and corrective maintenance activities in coordination with the Maintenance team and Marina Supervisor.

Utilities & Documentation

• Support the provision and recording of marina utility services, including water, power, and internet connections.
• Complete berth inspections, utility readings, operational records, and marina documentation accurately and in a timely manner.

Safety, Security & Compliance

• Monitor marina activity and promptly report operational, navigational, safety, or security concerns to the Marina Supervisor.
• Conduct routine inspections related to safety, security, environmental compliance, and facility conditions.
• Support controlled marina access and coordinate with Security to report suspicious or unauthorized activity.
• Participate in emergency preparedness activities, drills, and incident response procedures as a member of the marina emergency response team.

Guest Services

• Communicate professionally with vessel owners, captains, crew, and marina guests while providing exceptional customer service.
• Provide guest services including baggage assistance, buggy coordination, package deliveries, and support for marina service requests.

Team & Training

• Work collaboratively with marina, security, maintenance, and other resort teams to deliver a seamless guest experience.
• Participate in onboarding, operational, safety, emergency response, and service excellence training programs.

Qualifications & Experience

• High school diploma or equivalent required.
• Minimum one year of experience in marina operations, boating, water sports, hospitality, outdoor recreation, or a related service environment.
• Vocational qualification or formal training in Marine Operations, Marina Operations, Water sports, Hospitality, or a related field is an advantage.
• Previous experience in a marina, yacht club, boating, hospitality, or guest-facing operational role is preferred.
• VHF Radio Operator's Licence preferred.
• Basic First Aid certification preferred.

Skills & Competencies

• Proficient swimming ability is required.
• Excellent communication and guest service skills, with fluency in spoken English; additional languages are an advantage.
• Strong teamwork skills and a professional, service-oriented approach.
• Ability to work outdoors and safely handle marina equipment, mooring lines, and baggage in varying weather conditions.

Additional Information

• Salary paid in Dirhams (AED).
• Excellent leave policy and incentive programs provided.
• Additional employee benefits included.
• Willingness to work a rotating shift pattern, including evenings, weekends, and public holidays, in line with operational requirements.