Director Sales/Client Service, Securities Services

Role Overview

Director Sales/Client Service, Securities Services at First Abu Dhabi Bank (FAB), based in Abu Dhabi.

Role Purpose

Act as Service Director to an assigned portfolio of client relationships, ensuring high-level client service through a defined governance model while supporting acquisition of new clients to drive revenue growth. The role requires deep expertise in custody services and the ability to enhance customer experience through tailored solutions.

Key Responsibilities

Client Relationship Management

• Own the day-to-day operational relationship with an assigned list of clients.
• Develop a deep understanding of assigned client relationships to ensure delivery of the highest level of service, working closely with Operations.
• Maintain strong relationships with client decision makers to ensure retention and growth of client business.
• Maintain Service Plans and Client Profiles including a comprehensive calling program on relevant stakeholders.

Operations & Efficiency

• Manage enquiries and automate processes to increase efficiency across the client base.
• Oversee onboarding of new relationships to Securities Services through a defined implementation plan.

Market & Product Knowledge

• Maintain exposure to GCC and International markets.
• Understand the Securities Services products, market practice, and regulations to ensure services are positioned to strengthen relationships and grow revenue.

Sales & Business Development

• Work with the Head of Client Management to assist in the acquisition of new clients for the Securities Services business.
• Participate in the preparation of commercial proposals and presentation materials.
• Efficiently manage the sales pipeline to ensure appropriate tracking of deals and oversee the successful conversion of pipeline deals.

Qualifications & Experience

• Relevant degree or Business Management qualification.
• Deep knowledge of the custody business and at least 5 years' experience in securities services and/or banking industry.
• 3 years in a relationship, sales, client services, or custody operations role within a large multi-faceted organization, ideally within the financial services industry or market related.
• Knowledge of Fund Administration services is beneficial.

Skills & Competencies

• Excellent team building, diplomacy, and influencing skills.
• Drive and tenacity to overcome obstacles.
• Track record of delivery and ability to increase revenue from new and existing relationships.